IT & Maintenance Support Engineer

3 weeks ago

Penrith, United Kingdom IBP Recruitment LTD Full time

IBP are currently looking for an IT & Maintenance Support Engineer to oversee the IT requirements for the business in Penrith along with general maintenance requirements in the office building. The ideal person will have a proven track record of workingin growing Company and in a fast paced environment.

**Responsibilities**:

- Management and provision of technical support for in-house systems and software
- Providing expert IT advice on departmental projects, including integration of new Company systems
- Work effectively, professionally, and collaboratively with other members of the business
- Engage in technical and operational discussions relevant to your work and be open to new and challenging ideas
- Manage and monitor system backups and online cloud resource backups
- Ensure the company policy on malware, viruses, phishing and more are in place and effective
- Support international staff with any VM setup, management and system lockdowns
- Manage third party hardware repair process
- Create support documentation including procedures and reports on IT related issues
- Create diagrams and written instructions for system set up or for repair of common faults
- Management of user accounts and privileges
- Ensuring all staff have appropriate equipment as required for their job
- Track inventory of hardware and software throughout the organisation
- Liaising with Procurement department to source the correct specification of stock, ensuring surplus held
- Oversee the maintenance of fixtures and equipment throughout the building
- Liaise with Procurement to resolve maintenance issues, such as sourcing repairs and maintenance companies etc
- Ensuring all technical issues are dealt with by the department in a timely manner
- Providing technical support for all software products utilised by the Company
- Adherence to all Health and safety practises

**Skills & Qualifications required**:

- HND or above equivalent in Information Communications Technology, Computer Science or computer related qualification; or demonstrable experience of relevant IT support experience
- Installation and support of hardware and software programmes experience
- Knowledge of configuring and maintaining servers
- Practical understanding of Cloud technologies
- A strong and professional communicator who is not afraid to challenge convention and discuss options of approach to issues
- Demonstrate a strong ownership ethos and accountability of IT infrastructure
- Excellent communication and inter-personal skills
- Effective negotiation skills
- Full UK driving licence

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