Telecare Administrator

Job title:
**Telecare Administrator**

**Salary**:
**£9,568 per annum (£22,425 FTE)**

**Location**:
**Parker Court, Stafford**

Hours:
**16 hours per week**

If you want a job, where you can feel a sense of achievement and pride in looking after and securing emergency and medical assistance for our customers, then this is **THE** role for you.

If you are caring, compassionate, keep calm under pressure, can communicate effectively and help deal with emergency and distressing situations, you will put the **Plus**, in our Care Plus Service.

We offer an intensive training programme, giving you all the tools needed to deal with any situation you can face and with an efficient, caring, encouraging team of colleagues and management you will always feel supported.

We are not your typical contact centre. A small, friendly team of advisors work as part of the larger organisation to offer customers the support needed to live safe, supported and independent lives.

If you strive for a role that gives you a sense of pride in a job well done, then we want to hear from **you**

**The Role**
Be responsible for administrative tasks to coordinate workstreams across the Telecare service. Assisting and providing reports and analysis of data to provide feedback against targets.

Provide excellent support to our customer base, answering queries received both electronically and by telephone, working with the Telecare Team to deliver the Care Plus telecare service within the requirements of the TSA Quality Standards Framework (QSF).

Provide support the team leaders and management with diary arrangements for meetings and reviews.

**Benefits package**:

- 25 days holiday each year, plus bank holidays (pro-rata for part time staff)
- The option to join our contributory pension scheme
- Career progression within a sector-leading business
- A comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available
- Access to a dedicated Employee Healthcare Portal
- Eye care vouchers
- A cycle to work scheme
- Free annual flu vaccinations
- Long service and retirement awards
- Electric vehicle salary sacrifice scheme

We’re looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

If you want to be part of an organisation that’s determined to make a positive difference to homes, lives and communities, if you want to be proud of what you do, if you are looking for job security and a great career, join Care Plus, a Housing Plus Group company.

As one of the largest providers of affordable homes and care in the area, employing almost 1,000 people, Housing Plus Group offers rewarding roles with excellent training and career development pathways delivering services that customers can trust across Staffordshire and Shropshire. Housing Plus Group companies include Care Plus, Property Plus and Severn Homes.

**Closing date: 31st March 2023**

**Interviews will take place throughout the advert**

**Job Types**: Part-time, Permanent
Part-time hours: 16 per week

**Salary**: £9,568.00 per year

Ability to commute/relocate:

- Stafford: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: REF00715