Customer Service Advisor

6 days ago

Dartford, United Kingdom Rydon Full time

Overview:
Rydon’s dynamic, supportive, fun and vibrant inbound Contact Centre is packed full of outgoing and friendly people. Join our contact centre in Dartford, Kent and you’ll be part of a team who thrive on having great conversations, enjoy interacting with people and who want to work for a company that truly believes of promoting within.

**Who are Rydon?**

Rydon has established a strong reputation for the quality within our new-build and maintenance sectors, creating and improving communities for the benefit of current and future generations. For over 40 years, we've recruited talented and innovative people to build and maintain homes, schools, hospitals, student accommodation and more. We combine a personal touch with outstanding technical expertise to deliver award-winning, quality facilities for local communities with a commitment from people who are passionate about what they do.

Our maintenance business provides a range of expert planned and responsive maintenance services to domestic properties and commercial buildings in the social housing, health and social care sectors. We look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.

Every successful customer service centre is a reflection of the people who work in it and our call centre is no exception to this rule, it really is our people that make the difference.

Job Purpose:
As a Customer Service Representative you’ll be taking inbound calls from our customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and to raise repair appointment requests where a trained engineer is required to carry out the repair. You will make sure customers feel like the number one priority and are fully informed throughout the repairs process. To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you’re new to working in a contact centre, or a seasoned pro, we’ll help you reach your potential.

**Where will I be working?**

We are based in Greenhithe, Kent just a short distance away from Bluewater. Our team work from home and in the office on a rotational basis. When you are travelling to us we have good bus route links and only 5 minutes from the nearest railway station. We also have free parking. It's a fun and sociable office which promotes an inclusive culture.

**What training and career progression is on offer?**

Your first three months the role will focus on training and developing your skills in customer service, and in developing a basic technical knowledge to help you begin to diagnose repair needs. We offer a competitive starting salary along with excellent benefits including company pension and 20 days holiday. All of our customer service roles take inbound calls only, there is no cold calling required. This is opportunity is offered on a permanent full time basis, 40 hours per week Monday to Friday 8am - 5pm.

After you have successfully completed your first three months with the company you will enter the next stage of your development. As part of the proceeding months you will receive further training and development, aimed at further enhancing your buildings/repairs knowledge and be able to work on more complex calls. Throughout your time with Rydon, you will have the opportunity to progress your way through our structured grading programme. There are four grades of role and with your increased knowledge and responsibility you will have the opportunity to increase your salary in line with your development to in - this is the start of your customer service career.

**What we can offer you**
- A clear pay structure starting with a competitive salary of £20,650 but increasing as you develop and achieve in the role
- Company Pension
- Life Assurance
- Flexible benefits for you to choose from including the ability to increase your annual leave
- Full training, ongoing coaching and support
- Employee discount scheme saving you money on products/services
- Access to an Employee Assistance and Wellbeing Programme
- Opportunities to progress your career across the business

Experience Required:
To join our fun and energetic team all you need is a passion for great customer service, good communication skills, be self-motivated with a great personality and have the ability to work as part of a team. Previous experience of working in a contact centre is not necessary, though you will need to demonstrate great communication skills, good attention to detail and enjoy talking to customers on the phone. You will also have the ability to take ownership of and creatively solve problems.

If you are interested in joining a diverse and growing

  • Customer Service Advisor

    2 months ago

    Dartford, United Kingdom CV-Library Full time

    Bodyshop Advisor / Customer Service Advisor: Up to £34,000 8am - 5pm Monday - Friday Permanent Role I am currently working with a highly efficient and well equipped Accident Repair Centre who are now looking for an experienced Bodyshop Advisor to join their busy site in the Dartford area. Key Responsibilities as a Bodyshop Advisor /...

  • Customer Service Advisor

    3 weeks ago

    Dartford, United Kingdom Holt Recruitment Ltd Full time

    Bodyshop Advisor / Customer Service Advisor:Up to £36,0008am - 5pm Monday - FridayPermanent RoleI am currently working with a highly efficient and well equipped Accident Repair Centre who are now looking for an experienced Bodyshop Advisor to join their busy site in the Dartford area.Key Responsibilities as a Bodyshop Advisor / Customer Service...

  • Customer Service Advisor

    1 day ago

    Dartford, United Kingdom Hays Full time

    x2 Temporary Customer Service Advisors Hays are recruiting x2 Temporary Customer Service Advisors for our client based in Dartford.This is working on the helpdesk within a centre.Pay rate - £12.00 per hour7am–4pm Monday to FridayImmediate start - end of Jan/FebCustomer Service experience preferred, not essentialIf interested please, reply with your CV #...

  • Customer Service Advisor

    3 weeks ago

    Dartford, United Kingdom Insight Select Careers Full time

    Customer Service Advisor // Permanent // Fully office based // £29,000 per annum My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis.Within this role you will offer after sales support and assist with orders whilst in process.As a Customer Service Advisor, you should...

  • Customer Service Advisor

    4 days ago

    Dartford, United Kingdom Insight Select Full time

    Customer Service Advisor // Permanent // Fully office based // £29,000 per annum My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis.Within this role you will offer after sales support and assist with orders whilst in process.As a Customer Service Advisor, you should...

  • Customer Service Advisor

    6 days ago

    Dartford, United Kingdom Insight Select Full time

    Customer Service Advisor // Permanent // Fully office based // £29,000 per annum My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should...

  • Customer Service Advisor

    6 days ago

    Dartford, United Kingdom Insight Select Full time

    Customer Service Advisor // Permanent // Fully office based // £29,000 per annumMy client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should...

  • Customer Service Advisor

    2 weeks ago

    Dartford, United Kingdom Insight Select Full time

    Customer Service Advisor // Permanent // Fully office based // £29,000 per annumMy client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should...

  • Customer Service Advisor

    2 weeks ago

    Dartford, United Kingdom Insight Select Full time

    Customer Service Advisor // Permanent // Fully office based // £29,000 per annumMy client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should...

  • Customer Service Advisor

    6 days ago

    Dartford, United Kingdom Insight Select Full time

    Customer Service Advisor // Permanent // Fully office based // £29,000 per annumMy client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should...

  • Customer Service Advisor

    7 months ago

    Dartford, United Kingdom Swanstaff Recruitment Ltd Full time

    **Customer Service Advisor** Location: Dartford, Kent **Salary**: £27,500 per year Working Hours: 9am - 5:30pm, Monday to Friday (Hybrid) Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Swanstaff Recruitment is partnering with a leading Vehicle Technology business in Dartford, and we are...

  • Customer Service Advisor

    7 months ago

    Dartford, United Kingdom Premier Work Support Full time

    We have a new opportunity available for a temporary **Customer Service** **Advisor,** to work for a well-known company, based in Crayford. The hours of work are Monday to Friday, 11:00am to 8.00pm. A DBS is required for this role. For this role, previous Customer Service experience is essential. If you would like to apply, please send over your CV without...

  • Customer Services and Sales Advisor

    5 days ago

    Dartford, United Kingdom Premier Work Support Full time

    An exciting opportunity has arisen for a permanent **Customer Service and Sales Advisor** to join a prestigious company, based in a prime location in Dartford. These amazing offices will give you that much needed work-life balance. **As a Customer Service Advisor you will be responsible for the following**: - Providing a high level of customer service a to...

  • Customer Service Advisor

    8 months ago

    Dartford, United Kingdom Dunelm Full time

    Excited for a new opportunity? **Dunelm **are recruiting for a **Full Time Customer Service Advisor** for our **Home Delivery Network** transport office in Dartford As this is based in a transport office the environment is busy and fun with lots of opportunities to be involved in all aspects of the customer journey. You will not only be managing customers...

  • Customer Service and Sales Advisor

    7 days ago

    Dartford, United Kingdom Premier Work Support Full time

    An exciting opportunity has arisen for a **Customer Service and Sales Advisor** to join a prestigious company, based in a prime location in Dartford. As a Customer and Sales Service Advisor you will be providing a high level of service to customers who are purchasing a high end luxury brand. You will be responsible for the following: - Providing a high...

  • Customer Services and Sales Advisor

    1 week ago

    Dartford, United Kingdom Premier Work Support Full time

    An exciting opportunity has arisen for a permanent **Customer Service and Sales Advisor** to join a prestigious company, based in a prime location in Dartford. These amazing offices will give you that much needed work-life balance. The clientis looking for a a 12 month FTC. **As a Customer Service Advisor you will be responsible for the following**: -...

  • Customer Service Advisor

    1 week ago

    Dartford, United Kingdom Office Angels Full time

    Customer Service Advisor Dartford Temporary with potential to become Permanent £12.00 - £12.50 phr Do you have experience answering client calls or managing complaints? Are you a confident Administrator? Our client based in Dartford is recruiting for a Customer Service Advisor to join their team initially on a Temporary basis but with potential to become...

  • Customer Service Advisor

    1 week ago

    Dartford, United Kingdom Office Angels Full time

    Customer Service Advisor Dartford Temporary with potential to become Permanent £12.00 - £12.50 phr Do you have experience answering client calls or managing complaints? Are you a confident Administrator? Our client based in Dartford is recruiting for a Customer Service Advisor to join their team initially on a Temporary basis but with potential...

  • Customer Service Advisor

    7 months ago

    Dartford, United Kingdom Huntress Full time

    Customer Service Advisor Needed - Start ASAP! Our busy client based in Dartford is looking for an extroverted individual with strong customer service skills. Salary - £23,754 + opportunity to earn up to £2,400 per year extra with training Hours - Full Time Permanent - Mon to Fri, 8:30am to 5:00pm (No Weekends) Key Responsibilities Include - Providing...

  • Customer Service Advisor

    1 week ago

    Dartford, United Kingdom CV-Library Full time

    Customer Service Advisor Dartford Temporary with potential to become Permanent £12.00 - £12.50 phr Do you have experience answering client calls or managing complaints? Are you a confident Administrator? Our client based in Dartford is recruiting for a Customer Service Advisor to join their team initially on a Temporary basis but with...