Front of House Receptionist

Job Title

Front of House Receptionist

Job Description Summary

Cushman and Wakefield are looking for an enthusiastic individual to join their team as a Front of House Receptionist, covering 2 of their sites in Newcastle.

Your responsibilities will be to deliver a first class Front of House experience, welcoming clients and visitors in a professional and friendly manner.

**Job Description**:
As a Receptionist you will be providing a safe, seamless and integrated service within the building. You will work along side the security and workplace experience teams as the initial touchpoint upon client and guest arrival.

**Your main responsibilities will be**:
Develop client relationships and drive customer workplace excellence.
Ensure all visitors and colleagues are signed in as specified by the Client / property procedures
The Front of House area is maintained to an excellent standard reporting any failures on the Help desk system.
Assist with preparation of meeting rooms for Meetings and Events as required
Completion of daily Meeting Room checks - ensuring workspace is professionally presented
Support Workplace Experience Lead in completion of site audits, inspections and daily floor walks as required.
Engage with Workplace Experience delivery teams/ contractors to schedule repairs and investigate faults and ensure reactive tasks are responded to within Service Level Agreements
Comply with Health, Safety and Environmental policies
Actively listens to requests from internal and external clients and provides timely assistance with careful attention to detail
Encourages colleagues through constructive feedback and transfer of knowledge
Addresses issues/queries quickly and accurately
Makes informed decisions and takes responsibility for outcomes
Good understanding of H&S and risk awareness

This role is pivotal in ensuring a positive first impression and that the client and visitor workplace journey is memorable and effortless.