Field Service Co-ordinator

2 weeks ago

Watford, United Kingdom Merck KGaA Darmstadt Germany Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

**Your Role**:
Your main mission is to support the field service organization by responding to customer queries concerning service-related questions. Responsible to ensure an optimized service response from each engineer in the assigned territory. Interface between customer and Field Service Engineer.

**Who You Are**:

- Perform on appropriate solutions to improve field service activity & efficiency.
- Take advantage of customer interactions to propose service products in a cost-efficient manner that leaves the customer completely satisfied with the interaction.
- Ensure data integrity using CRM tools following guidance and SOP.
- Prioritize ad hoc customer requests and existing rolling business (maintenance and installations).
- Initiate billable repairs quotations (BRQ) in ServiceMax, seamless transfer information in SFDC as opportunity for sales.
- Manage work orders scheduling to maximize efficiency and customer satisfaction be an active part for Inhouse Service innovations by proposing solutions to increase our global efficiency and make Inhouse Service organization recognized by peers and customers.

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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