CRM Manager

A unique opportunity for an experienced CRM manager to support the Business Development Team to develop its customer relationships and business growth across international markets.

**Key duties**:

- Work with the team to understand business plans, identifying and planning the priorities for CRM development on a quarterly basis.
- Work with colleagues and suppliers to implement an effective marketing approaches.
- Work with colleagues to scope and implement a CRM system which delivers data, tracking and management information in line with the business requirements.
- Recommend improvements to CRM to streamline business development processes.
- Capture and present market intelligence from Business Development team and other stakeholders.
- Contribute to and assist in data analysis to facilitate business insights and decisions through it.
- Produce planned and ad hoc reports as necessary.
- Coordinate sales and marketing initiatives.
- Liaise with the Communications Manager to enable the website content to be updated as appropriate. Work with colleagues to manage web and other communication channel enquiries.
- Plan, organise and attend trade shows including those overseas, capturing relevant customer and market data and share with colleagues to drive productive activity.
- Support the Business Development Team with day-to-day administration so process run smoothly.
- Assist the Communications Manager with the production of customer newsletters and other account management documents. Participate in and contribute to networks as necessary.
- Contribute ideas to improve the company’s performance and support the continuous improvement strategy.