Customer Assistant

1 week ago

Glenrothes, United Kingdom Marks & Spencer Full time

**Working Pattern**

3 x positions.
Various flexible work and shift patterns including early morning 0415 starts or late 2130 finishes.
3 days per week, 4 hours per day

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,its strategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Glenrothes,, FIFE, SCOTLAND;
Glenrothes SF

  • Customer Assistant

    1 month ago

    Glenrothes, United Kingdom Morrisons Part time

    All our Customer Assistants work hard and create a buzz of activity  in our stores, providing a great service and a friendly face people love to see. It’s why our customers keep coming back for more. Our roles are challenging, fast-paced with lots of variation whether you are working on Market Street, stock replenishment or on our checkouts. Our friendly...

  • Customer Assistant

    1 month ago

    Glenrothes, United Kingdom Lidl Full time

    20 hours Summary £11.00 up to £12.00 per hour - This isn’t stacking shelves. This is feeding families. - Pay rates to increase from 1st September 2023 As a Customer Assistant at Lidl, no shift is the same and you get out what you put in. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to close the store...

  • Customer Service Assistant

    3 weeks ago

    Glenrothes, United Kingdom EG Group Full time

    **Role**:Customer Service Assistant **Location**:Glenrothes, KY6 1PB **Hours**:Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**:£10.50 **Aged 18+** **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Service Assistant

    4 weeks ago

    Glenrothes, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Glenrothes, KY6 1PB **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...

  • Customer Assistant

    2 weeks ago

    Glenrothes, United Kingdom M&S Full time

    **Summary** Working Pattern Week 1 Sun: 0415-0815 Mon: 0500-0900 Wed: 0500-0900 Fri: 0500-0900 Week 2 Sun: 1600-2000 Tues: 0500-0900 Wed: 0500-0900 Thurs: 0500-0900 **All the details** **Working Pattern** Week 1 Sun: 0415-0815 Mon: 0500-0900 Wed: 0500-0900 Fri: 0500-0900 Week 2 Sun: 1600-2000 Tues: 0500-0900 Wed: 0500-0900 Thurs:...

  • Customer Assistant

    2 weeks ago

    Glenrothes, United Kingdom M&S Full time

    **Summary** Working Pattern Week 1 Sun: 0415-0815 Tues: 0500-0900 Fri: 0500-0900 Sat: 1800-2200 Week 2 Mon: 0500-0900 Wed: 0500-0900 Thurs: 0500-0900 Fri: 0500-0900 **All the details** **Working Pattern** Week 1 Sun: 0415-0815 Tues: 0500-0900 Fri: 0500-0900 Sat: 1800-2200 Week 2 Mon: 0500-0900 Wed: 0500-0900 Thurs: 0500-0900 Fri:...

  • Customer Service Assistant

    3 weeks ago

    Glenrothes, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Sales Assistant to work **12 **hours a week in our outlet at **Leslie Road, Glenrothes**. **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: -...

  • Customer Service Assistant

    4 weeks ago

    Glenrothes, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Sales Assistant to work **12 **hours a week in our outlet at **Leslie Road, Glenrothes**. **What we are looking for..** - No experience necessary as full training will be given - A good appreciation of customer service - Hardworking and reliable - Polite and professional **Interested What is in it for you**: - The...

  • Customer Service Assistant

    2 weeks ago

    Glenrothes, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work **16 **hours a week in our outlet at **Leslie Road**. **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - Option to...

  • Home Delivery Customer Service Assistant

    2 weeks ago

    Glenrothes, Fife, United Kingdom CJ Lang & Son Limited Full time

    SPAR Glamis Centre:Job Reference:3452**:Date Published: 01/03/2023 C J Lang & Son Ltd is the wholesaler for SPAR Scotland, the largest symbol group in Scotland with over 300 convenience stores across the country. We are a family-owned Retail and Distribution business with our Head Office based in Dundee. We are proud to serve local communities through our...

  • Customer Service Assistant

    2 weeks ago

    Glenrothes, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistant** **SPAR Glenrothes, Glamis Centre** About us At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from tonight’s...

  • Customer Assistant

    5 days ago

    Glenrothes, United Kingdom M&S Full time

    **Key Accountabilities** Customer Assistant 3 x positions. Various flexible work and shift patterns including early morning 0415 starts or late 2130 finishes. 3 days per week, 4 hours per day **Key Capabilities** **Working Pattern** 3 x positions. Various flexible work and shift patterns including early morning 0415 starts or late 2130 finishes. 3 days...

  • Customer Service Assistant, Glamis Centre

    4 weeks ago

    Glenrothes, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistant 16 hours** **SPAR, Glamis Centre, Glenrothes** **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from...

  • Customer Service Assistant, Glamis Centre

    1 day ago

    Glenrothes, United Kingdom CJ Lang & Son Limited Full time

    **Customer Service Assistant 16 hours** **SPAR, Glamis Centre, Glenrothes** **About us** At SPAR/CJ Lang we pride ourselves on serving local communities for over a century. We are a long established family business and cultivating a sense of belonging is important to us. Our Customer Service Assistants work as a team; together we provide everything from...

  • Customer Service Assistant

    1 week ago

    Glenrothes, United Kingdom CJ Lang & Son Limited Full time

    C J Lang & Son Ltd is the wholesaler for SPAR Scotland, the largest symbol group in Scotland with over 300 convenience stores across the country. We are a family-owned Retail and Distribution business with our Head Office based in Dundee. We are proud to serve local communities through our Company Owned SPAR Stores throughout Scotland and have a distribution...

  • Customer Service Assistant/home Delivery Driver

    3 weeks ago

    Glenrothes, United Kingdom CJ Lang & Son Limited Full time

    C J Lang & Son Ltd is the wholesaler for SPAR Scotland, the largest symbol group in Scotland with over 300 convenience stores across the country. We are a family-owned Retail and Distribution business with our Head Office based in Dundee. We are proud to serve local communities through our Company Owned SPAR Stores throughout Scotland and have a distribution...

  • Customer Service Executive

    3 weeks ago

    Glenrothes, United Kingdom Arnold Clark Full time

    We’re currently looking for Customer Service Executives to create an outstanding customer experience in our Glenrothes Vauxhall branch and help customers get excited about our products. **Why choose us?** - 33 days’ holiday allowance with room to grow - Generous retail discounts - Private healthcare - Simplyhealth - all employees have access to a GP...

  • Customer Service

    3 weeks ago

    Glenrothes, United Kingdom Randa Accessories UK Ltd Full time

    **Customer Service** Full-time permanent Immediate start An excellent opportunity to start or further your career with a growing accessories business based in Fife, which supplies a range of products to well-known brands on the UK high street and beyond. **About Us** Randa Accessories UK is part of the world’s largest men’s accessories company. We...

  • Customer Service

    1 week ago

    Glenrothes, United Kingdom Randa Accessories UK Ltd Full time

    **Customer Service** Full-time or Part-time permanent Immediate start An excellent opportunity to start or further your career with a growing accessories business based in Fife, which supplies a range of products to well-known brands on the UK high street and beyond. **About Us** Randa Accessories UK is part of the world’s largest men’s accessories...

  • Customer Advisor

    2 weeks ago

    Glenrothes, United Kingdom Boots Full time

    Job Reference: 208015BR Glenrothes, Lyon Square Permanent Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...