Head Housekeeper

4 days ago


Scarborough, United Kingdom Daish Hotels Full time

Daish's Holidays is a family run hotel and holiday operator predominantly catering to the retired market. The company has grown substantially over the last five years, and now includes multiple hotel locations around the UK and a fleet of 25 luxury coaches

The company is one of the industry leaders in providing the best value for money holidays in the market. Routinely winning awards for customer service excellence, it has also been recognised as one of the top fastest growing companies by the Financial Times in the last couple of years.

**The Job**:
The Esplanade Hotel is in need of a Head Housekeeper to welcome into our management team You wil be able to manage a busy guest changeover schedule where cleanliness and friendliness are the driving forces behind giving our guests a comfortable room during their stay with us. You will be able to relate and manage procedures at the front end delivery into coordinated back of house processes to ensure a smoother guest experience.

**Main responsibilities**:

- Coordinate daily, with all Housekeeping Staff to ensure delivery of a service that will help to enhance the guest stay
- Ensure the reporting process for maintenance issues with rooms is known by all Housekeeping Staff
- Respond efficiently and accurately to any arising guest issues relating to the housekeeping department
- Organise and maintain stock levels of essential products such as is required for delivery of the housekeeping service
- Have a keen eye for improving efficiency and reduction of waste
- Mentor new housekeeping staff with the correct operational procedures for the continued high quality service
- Check quality control of other housekeepers and act accordingly to remedy any failures
- Ensure Company Policies are followed for Health and Safety and COSHH at all times
- Ensure all reasonable tasks related to your role are completed as asked by the Hotel Management
- Attend Training and Refresher Training sessions as required by the hotel management

Experience required: 1 year supervisory


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