Internal Sales Assistant

5 months ago

Glasgow, United Kingdom Trade Choice Carpet & Flooring Full time

**We are TradeChoice Carpet & Flooring**
- We pride ourselves on our **commitment, respect, integrity, trust, teamwork, fun**:

- We are advocates for **diversity and inclusivity**, **and mental health and wellbeing**:

- We are devoted to the **growth and development, retention and motivation of our people**

**Are you passionate about Customer Service, and looking for progression and a great place to work?**

We're looking for somebody who wants to progress to Internal Sales Executive level, and achieve the next tier sales bonus

**Working pattern**:

- Monday to Friday
- 8:30am to 5pm

**Your benefits**:

- Sales bonus (Up to £100 per month)
- Career growth and development
- 25 days’ holiday + Bank Holidays
- Christmas shutdown
- Holiday purchase scheme
- Long-service holidays
- Employee assistance programme (EAP)
- Virtual GP medical service
- Healthcare cash plan
- Life assurance
- Cycle2Work scheme
- Competitive pension plan
- Internal discounts (and everyday shop vouchers)
- Employee of the month
- Free onsite parking
- Workwear and PPE provided
- Long-service awards

**The role**:

- Engage with key stakeholders, respond to queries, provide price quotes and process orders.
- Develop and maintain profitable sales by proactively targeting new customers.
- Regular engagement with external sales force and credit control teams.
- Submit orders into the system and maintain sales records.
- Contact clients to obtain missing information or respond to enquiries.
- Internal communication of customer feedback.
- Keep abreast with new industry products and services (including competitors).

**Your profile**:

- Understanding of sales Key Performance Indicators (KPIs)
- Commercial acumen
- Experience in a Sales Administrator or Support Agent role (or similar)
- CRM software and MS Office (particularly Excel)
- Track record of having met and exceeded sales targets
- Customer service best practices
- Excellent organisational and multitasking skills
- Providing excellent customer service
- Prioritisation and time-management skills
- Adaptive communication with cross-cultural awareness
- Exceptional organisation skills
- Ability to escalate concerns, anomalies or foreseen challenges to management
- IT conversant
- Self-motivated
- Thrive as part of a team, but happy to work autonomously

**More about us**:
We recognise that our success is purely down to our talented workforce and their commitment to amazing customer service.

We have been Distributor of the Year since 2016 under the Contract Flooring Journal

As one of the UK’s largest distributors we stock and distribute products from Europe’s leading flooring manufacturers and operating out of 14 branches UK-wide, and continuing to grow

Schedule:

- Monday to Friday

Ability to Commute:

- Glasgow (required)

Ability to Relocate:

- Glasgow: Relocate before starting work (required)

Work Location: In person

Reference ID: GLA006

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