Volunteer Receptionist

Through volunteering your time at North Yorkshire Hospice Care you are supporting those in our community who are experiencing terminal illness or bereavement. Volunteers are integral to the work of North Yorkshire Hospice Care and we would love to welcome you to our team._

About the role:
Reception is the first port of call for visitors and telephone callers to North Yorkshire Hospice Care.

Volunteers work as part of the reception team - meeting and greeting visitors, answering telephone calls and helping to answer general queries or transferring calls around the building as appropriate. The team also undertake a variety of administrative duties.

It is crucial that receptionists present a friendly yet professional attitude to all visitors or telephone callers.

Volunteers cover 9am - 1pm /1pm - 5pm Monday to Friday, and have a regular day on which they attend. Some volunteers may prefer to work a full day.

Key tasks:

- To meet and greet patients, patients families, members of staff and other visitors ensuring the correct Covid procedures and adhered to. Addressing any questions where possible and providing an overall welcoming experience.- Access the online room booking system and make relevant bookings when requested
- To manage the telephone system, taking incoming calls and directing to the appropriate staff member/department. Where necessary taking messages and forwarding these to staff. Retrieve messages from the answer machine and ensure that these are actioned.
- To deal with incoming mail, producing a daily mail log and ensuring it is circulated effectively.
- Accepting donations and ensuring receipts are given to donors.
- Franking of mail and ensuring mail to taken to the mail box at close of business daily.
- Monitor stationery cupboards and ensure ordering of stocks that are low.
- Ensure the reception area is kept tidy and presentable at all times
- An ability to ‘think on your feet’ ensuring smooth and professional operation of Reception

Key skills/attributes required:

- Volunteers will need to have a good telephone manner, be smart and pleasant
- They will need to show empathy and patience, and have excellent listening skills
- Volunteers must be reliable and flexible
- Previous experience in reception or related administrative role is essential
- Good computer skills are required for this role particularly in Word and Excel.

Training required:
Full training will be provided. All volunteers will receive an induction into the organisation and the role they will be undertaking.