Debt Collections Agent

**Responsibilities**
- Use the automated dialler system to contact customers to initiate payments and update the account.
- Collaborate with debtors to establish reasonable payment arrangements or settlements that are mutually acceptable while considering the debtor's financial situation.
- Maintain accurate and up-to-date records of all communications, agreements, and interactions with debtors.
- Ensure all debt collection activities adhere to relevant laws and regulations.
- Establish policies that follow customer service best practices while ensuring customers submit payments on time.
- Demonstrate clear communication with customers who are facing difficulties in making payments and providing viable solutions to address their financial concerns.
- Report any payment issues to Operational Management team.
- Follow up on overdue invoices and payments and implement company collections procedures as necessary.
- Collaborate with internal departments, including Sales and/or Customer service to resolve payment disputes and address customer inquiries promptly.
- Provide clear and courteous customer service, addressing debtor inquiries and concerns in a professional and respectful manner.
- Provide regular reports to your Line Manager regarding collections progress, payments received, and any challenges.

**Requirements**:

- Demonstrable extensive experience in credit control/debt role.
- Experience in using an automated dialler system.
- Strong understanding of credit control process and regulations.
- Strong organisational and communication skills.
- Familiarity with data entry and analysis.
- Demonstrate extensive experience of problem solving and complaint handling.
- Proven experience of negotiation in a debt collections role.

If you are a motivated individual with excellent communication skills and a strong ability to analyze financial information, we would love to hear from you. Join our team as a Debt Collector and contribute to our success in ensuring timely debt recovery while maintaining positive client relationships.

**Job Types**: Part-time, Temporary contract

**Salary**: £11.00-£12.00 per hour

Expected hours: 20 per week

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Experience**:

- credit control: 1 year (required)

Work Location: In person