Customer Experience Executive

6 months ago


Leeds, United Kingdom Naturewall Group Ltd Full time

**The Opportunity**

Naturewall has grown considerably over the last four years and is now looking to build a world class customer experience team. We are now looking for an experienced proactive individual, from a customer service background, who is results driven, and has a passion for delivering an exceptional customer experience.

**Key Responsibilities**
- Working towards realistic KPIs and SLAs and driving and motivating the team to work efficiently.
- Answering inbound customer calls promptly and professionally,
- To reply to live chat messages via Zendesk and track enquiries within the agreed timeframe.
- Display a keen aptitude for problem-solving allowing for swift and innovative resolution of customer concerns, enhancing their overall experience.
- Processing orders, returns & exchanges within our order management systems.
- Feedback complaints and praise to relevant departments and creating weekly and monthly reports to share with the business.
- To perform after sales calls to drive sales and to develop customer relations.
- To work cross department to ensure clarity on order/delivery requests.
- To represent the business professionally in relation to all other incoming calls or visitors.

**Required Skills and Experience**:

- 2+ years sales and or customer service experience.
- Experience in achieving targets/KPI’s.
- High level of verbal and written communication skills.
- Enthusiastic, positive and a can-do attitude with a solution led mindset.
- Ability to multitask and problem solve while working quickly and accurately.

**Job Types**: Full-time, Permanent

**Salary**: From £23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person


  • Customer Experience

    1 month ago


    Leeds, United Kingdom Jet2.com Full time

    Join our vibrant Marketing & Digital department at Jet2.com and Jet2holidays, where customer-centricity is at the core of everything we do. We're a growing business with a focus on offering the best options for leisure travellers in the UK, and we're seeking a passionate individual to drive insights and shape our customer experiences. This is a unique...

  • Customer Experience

    1 month ago


    Leeds, United Kingdom Jet2.com Full time

    Join our vibrant Marketing & Digital department at Jet2.com and Jet2holidays, where customer-centricity is at the core of everything we do. We're a growing business with a focus on offering the best options for leisure travellers in the UK, and we're seeking a passionate individual to drive insights and shape our customer experiences. This is a unique...


  • Leeds, Leeds, United Kingdom Stadium Experience Full time

    Drive sales for non-match day events at a renowned stadium with a rich sporting heritage. As a Senior Sales Executive at Stadium Experience, you will lead a team of four to achieve sales targets and deliver exceptional client service.Lead, mentor, and inspire a team of four to achieve sales targets and ensure exceptional client service.Create innovative...


  • Leeds, United Kingdom Ted Experience Full time

    Join Our Mission to Transform Lives – Be a Sales Advisor for a Revolutionary Tobacco Alternative!Are you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team in Leeds and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a...

  • Field Sales Executive

    14 hours ago


    Leeds, United Kingdom Ted Experience Full time

    Join Our Mission to Transform Lives – Be a Sales Advisor for a Revolutionary Tobacco Alternative!Are you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team in Leeds and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a...


  • Leeds, United Kingdom Ted Experience Full time

    Join Our Mission to Transform Lives – Be a Sales Advisor for a Revolutionary Tobacco Alternative!Are you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team in Leeds and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a...


  • Leeds, Leeds, United Kingdom Jet2 Full time

    Role OverviewA vibrant Marketing & Digital department at Jet2.com and Jet2holidays is seeking a skilled Customer Experience & Insights Executive to lead our efforts in understanding and enhancing customer journeys. The successful candidate will report to the Senior Customer Insights Manager and play an important role in delivering actionable insights to...


  • Leeds, Leeds, United Kingdom Jet2 Full time

    We are seeking a highly motivated Customer Experience Specialist to join our Marketing & Digital team at Jet2.com and Jet2holidays. As a key member of our Customer Experience team, you will play a vital role in driving strategic decisions that enhance customer journeys. About UsWe are a dynamic and fast-paced business with a focus on delivering exceptional...

  • Customs Executive

    6 months ago


    Leeds, United Kingdom Ligentia Full time

    The Customs Executive will work as part of the Central Customs Team to facilitate customs entries, deal with customs queries and complete reclaims. Working to ensure entries are prioritised and completed against agreed SLAs, your key responsibilities will be: - Processing Import Customs Entries (Home Use, SFD, C21 and bond). - Calculating VAT / Duty,...


  • Leeds, UK, West Yorkshire, United Kingdom Ted Experience Full time

    Join Our Mission to Transform Lives – Be a Sales Advisor for a Revolutionary Tobacco Alternative!Are you ready to make a real impact and help adult smokers discover a healthier, more affordable alternative? Join our team in Leeds and be part of a groundbreaking movement with our scientifically proven heated tobacco product that's 95% less harmful and a...


  • Leeds, Leeds, United Kingdom Jet2 Full time

    Job Title: Customer Experience SpecialistAbout the Role:We're seeking a skilled and passionate Customer Experience Specialist to join our vibrant Marketing & Digital department at Jet2.com and Jet2holidays. As a key member of our team, you'll drive insights and shape customer experiences across our leisure travel business.About You:Strong research skills and...


  • Leeds, Leeds, United Kingdom PT Executive Full time

    As a Senior Marketing Executive with PT Executive, you will play a key role in driving the company's growth and success in the export market. Reporting directly to the Head of Marketing, you will be responsible for developing and implementing marketing strategies to effectively reach consumers and drive brand innovation.In this role, you will have full...


  • Leeds, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable business within the Legal Sector! This would be an excellent opportunity for someone who is a good problem solver is passionate about helping and supporting customers and making a real difference. The role would be working for a...


  • Leeds, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable business within the Legal Sector! This would be an excellent opportunity for someone who is a good problem solver is passionate about helping and supporting customers and making a real difference. The role would be working for a...

  • Customs Executive

    6 months ago


    Leeds, United Kingdom Ligentia Full time

    We’re looking for an experienced Customs Executive to join our team based in either our Romford or Leeds office. You will work as part of the Central Customs Team to facilitate customs entries, deal with customs queries and complete reclaims. Working to ensure entries are prioritised and completed against the agreed SLAs. **Key Responsibilities** -...


  • Leeds, United Kingdom CV-Library Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable Legal Business! This would be an excellent opportunity for someone experienced within customer services or someone that is looking to kick start their career with a business that will provide full training! The organisation...


  • Leeds, United Kingdom CV-Library Full time

    Page Personnel have just registered multiple Customer Service Executive Positions to work for a Law Firm in Leeds City Centre which are going through a significant growth period and have lots of exciting plans for 2025! If you are experienced within customer service this could be from a range of industries and are passionate about helping and supporting...


  • Leeds, United Kingdom Page Personnel Full time

    Page Personnel have just registered a new exciting Permanent Customer Service Executive Position in Leeds to work for a reputable Legal Business!This would be an excellent opportunity for someone experienced within customer services or someone that is looking to kick start their career with a business that will provide full training!The organisation welcomes...


  • Leeds, United Kingdom Morgan King Full time

    **Job Title: Customer Service Executive** **Company**: A £30 million family-owned printing company located in Leeds, just a 10-minute walk from the city centre. **Role**: Customer Service Executive **Flexibility**: Hybrid and flexitime **Salary**: Negotiable, Depending on Experience (DOP) **Responsibilities**: - Serve as a vital link between the sales...


  • Leeds, United Kingdom REAKT Recruitment Full time

    **Customer Success / Partner Success Executive - Data | Business Intelligence| Document Management | Print Management & IT Solutions sector** **Hybrid role - WFH & occasional office days (Central Leeds)** **2 sides to this position - Customer Success and Partner Success** Offering the opportunity for someone with a background in either customer or partner...