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Clinic Receptionist

7 months ago

Glasgow, United Kingdom MD Therapy UK Full time

**About us**

Our team is growing MD Therapy UK is a specialist MSK clinic based in Glasgow City Centre. We are professional, innovative and customer-centric. Our goal is to provide expert care and advice for clients in the prevention and rehabilitation of back pain and sports injuries..

Our work environment includes:

- Regular socialising and team activities
- Weekly training focusing on both practical skills and customer service
- 90 day launch plan to help you succeed in your new role
- Mentoring from clinic manager and senior therapists with regular 121's
- Access to online coaching and rehab resources including our own dedicated app
- Growth opportunities

'''Duties'''
- Greet and welcome visitors in a professional, warm and friendly manner
- Manage inbound calls to handle customer enquiries and schedule appointments
- Confidently handle outbound sales calls to promote clinic services to local community groups and sports teams
- Follow-up with clients to provide aftercare and ask for feedback on their experience
- Handle payments, upsells and maintain accurate sales records in our booking system
- Manage clinic waiting list to minimise gaps in diary due to cancellations
- Maintain customer records adhering to client confidentiality at all times
- Maintain office supplies and ensure inventory is stocked
- Assist in managing therapist rota and therapy room bookings
- Support in managing finances, budgeting and accounts
- Provide support on administrative tasks to clinic team as needed

'''Qualifications'''
- High school diploma or equivalent required; additional certification in office administration is a plus
- Proven experience as a receptionist or in a similar role is preferred
- Proficient in using editing software such as Microsoft Office Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides)
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Strong verbal and written communication skills
- Professional phone etiquette and customer service skills
- Attention to detail and accuracy in data entry and record keeping
- Previous experience working in a healthcare environment or clinic setting would be a major bonus

**Job Types**: Part-time, Temporary contract, Temp to perm

**Salary**: £10.75 per hour

Expected hours: 12 - 16 per week

**Benefits**:

- Employee discount
- Health & wellbeing programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Education**:

- Certificate of Higher Education (preferred)

**Experience**:

- Customer service: 1 year (required)
- Administrative experience: 1 year (required)

**Language**:

- English (required)

Ability to Commute:

- Glasgow (required)

Ability to Relocate:

- Glasgow: Relocate before starting work (required)

Work Location: In person