Day Concierge

3 weeks ago

Battersea, United Kingdom Deverell Smith Full time

**Job details**:
**Posted**

25 February 2024

**Salary**

£27000 - £300000 per annum

**Location**

Battersea

**Job type**
- Permanent**Discipline**
- Real Estate, General Practice & Investment**Reference**

DC03_1708892486

**Contact Name**

Summer Pound

**Job description**:
**Day Concierge**

Location: Battersea

**Salary**: £28,000

Contract: Permanent

Hours: 7am - 7pm, 4 days on, 4 days off

Start date: ASAP

**Day Concierge**:

- This is an exciting opportunity to work in a development based in Battersea where you will have responsibility for delivering the highest levels of customer experience and service to all residents, guests, contractors and clients.

**As Day Concierge your duties will include**:

- Meet and greet the residents and answer enquiries by telephone or from callers to the desk.
- Assist the residents, guests and visitors when required.
- Ensure effective security of residents and the building at all times including manning any CCTV and aid the smooth running of car parking facilities.
- Being courteous and helpful to residents, guests, suppliers, tradesmen and the general public.
- Communicate with leaseholders and managing agents in an attentive and personable manner.
- Manage and delegate to the on-site team.
- Carry out regular patrols of the entire building and report any faults and/or security breaches found to the Building Manager.
- Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency.
- Issuing of keys only to correct personnel/residents whilst recording at all times the signing in and out of keys.
- Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk

**_Are _**_you_**_ who we are looking for? _**
- Previous experience within the hospitality industry, preferably within a similar role
- Experience providing excellent levels of customer service
- Awareness of general fire, health & safety and security
- Ability to communicate effectively with colleagues, residents and guests.
- High attention to detail
- We work as one - The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward._

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