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Relief Cctv Operator
3 months ago
Secur-It Integrated Serviced Ltd are looking for a new Relief VSS/CCTV Operator for our Alarm Receiving Centre (ARC) in **Mansfield Woodhouse, NG19 9BG.**
This role is full time, with a guarantee of 42 hours per week.
As the Alarm Receiving Centre operates 365 days per year, 24 hours per day, the role will involve a mix of **day, night, weekend, and bank holiday shift work.**
The Role:
- Monitoring of live and alarmed camera systems
- Following standard operating procedures to dispatch the appropriate response.
- Liaising with third parties such as site owners, Police, partner security firms & other official bodies
- Creation of incident reports to provide a full account of any occurrences on our customers’ property.
- Responding to incoming alarms
- Booking security guards onto site
- Carrying out welfare checks
- Dealing with incoming calls from guards, security companies and clients
- Using IT systems to record details and conversations accurately and promptly.
- Shift pattern is a mixture of **days, nights, and weekends** over an average of 42 hours per week.
- Strong previous experience of a customer service role, ideally telephone based.
- A good standard of both written and spoken English is essential.
- A strong, confident communicator who isn’t afraid to pick up a telephone and speak with clients or stakeholders.
- Attention to detail and accuracy is essential.
- Either in possession of or a willingness to obtain an SIA CCTV Licence
- Able to reliably commute to **Mansfield Woodhouse, NG19 9BG.**
The Benefits:
- Anti-social hours shift allowance (from April 2024) paid at an additional £15 per night shift or weekend shift.
- Paid breaks
- A chance to work for a progressive, growing, agile business.
- State of the art monitoring centre provides a great working environment.
- Free parking on site, and an easily accessible location
- Pay increase upon successful completion of senior operator assessment.
Pay: £11.44-£12.58 per hour
Expected hours: 42 per week
**Benefits**:
- Free parking
Schedule:
- 12 hour shift
- Day shift
- Night shift
- Weekend availability
Supplemental pay types:
- Performance bonus
**Experience**:
- CCTV Operator: 1 year (preferred)
Work Location: In person
