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Public Sector Admin

5 months ago

Caernarfon, United Kingdom Brook Street Full time

A full time temporary position has come available within a government department in the Caernarfon area.

**Hours**: 37 hours per week, Monday to Friday, office hours.

**Pay rate**: £11.28 per hour.

**Job Spec**: Assist participants in CVP (Cloud Video Platform) hearings to engage fully and effectively in the hearing, using information provided by staff to share invitations, guidance and access codes with the relevant parties, enabling them to join the meeting at the appropriate time.
- Act as first-line support for technical issues during the hearing, trouble-shooting any issues in real-time and be responsible for reporting ongoing technical issues to Digital & Technology Service directorate (DTS).
- Monitor and urgently respond to requests for assistance using multiple communication channels and technology/digital means during the meeting.
- Creating and updating records on in-house computer system and data input.
- Contacting relevant parties, scheduling, serving documents, executing a range of documents, preparing files for meeting.
- Handling counter (face to face), written and telephone enquiries.
- Ensuring compliance and administration documentation meet quality standards.
- To deliver a helpful, prompt, polite and "right first time" service to our internal and external customers

For this role, Welsh is desirable but not essential.

Mae swydd llawn amser dros dro wedi dod ar gael o fewn adran o'r llywodraeth yn ardal Caernarfon.

**Oriau**: 37 awr yr wythnos, o ddydd Llun i ddydd Gwener, oriau swyddfa.

**Cyfradd tâl**: £11.28 yr awr.

**Manyleb Swydd**: Cynorthwyo cyfranogwyr mewn gwrandawiadau CVP (Cloud Video Platform) i ymgysylltu'n llawn ac yn effeithiol â'r gwrandawiad, gan ddefnyddio gwybodaeth a ddarperir gan staff i rannu gwahoddiadau, canllawiau a chodau mynediad gyda'r partïon perthnasol, gan eu galluogi i ymuno â'r cyfarfod ar yr amser priodol.
- Gweithredu fel cymorth rheng flaen ar gyfer materion technegol yn ystod y gwrandawiad, datrys problemau mewn amser real a bod yn gyfrifol am adrodd am faterion technegol parhaus i gyfarwyddiaeth y Gwasanaeth Digidol a Thechnoleg (DTS).
- Monitro ac ymateb ar frys i geisiadau am gymorth gan ddefnyddio sianeli cyfathrebu lluosog a dulliau technoleg/digidol yn ystod y cyfarfod.
- Creu a diweddaru cofnodion ar system gyfrifiadurol fewnol a mewnbynnu data.
- Cysylltu â phartïon perthnasol, amserlennu, cyflwyno dogfennau, gweithredu amrywiaeth o ddogfennau, paratoi ffeiliau ar gyfer cyfarfodydd.
- Delio ag ymholiadau cownter (wyneb yn wyneb), ysgrifenedig a thros y ffôn.
- Sicrhau bod dogfennau cydymffurfio a gweinyddu yn bodloni safonau ansawdd.
- Darparu gwasanaeth cymwynasgar, prydlon, cwrtais a "chywir y tro cyntaf" i'n cwsmeriaid mewnol ac allanol

Ar gyfer y rôl hon, mae'r Gymraeg yn ddymunol ond nid yn hanfodol.

Gwnewch gais ar-lein.