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M&e Team Leader

4 months ago

Sutton Coldfield, United Kingdom The Belfry Full time

We have a fantastic opportunity for a Meeting & Events team leader to work in our dynamic team at The Belfry, England’s leading Hotel and Resort. We have 320 bedrooms, 2 rosette standard dining, five food and beverage outlets, fantastic leisure facilities including our 20 treatment rooms & pool and of course, what we are famous for golf. We have had a really exciting year so far at The Belfry, starting with hosting The British Masters in August 2024, and continuing with the launch of new training and development opportunities and incentives.

**The Belfry Meetings and Events**:
At The Belfry we have beautiful event spaces. Our comprehensive and stylish meeting facilities comprise of 24 conference and banqueting rooms and can cater for a variety of events from board meetings to a full scale conference or a product launch,. The resort also caters for more leisure based events such as weddings, christenings and birthday celebrations.

**Salary**

The on target earning potential for this role is £25896 annual salary, compromising of a base salary of £24232 plus a qualified estimate of £1664 gratuities per annum

**About the role**:
As a Meetings and Events Team leader you will be responsible for checking that the BEO details are correct with customer, ensuring all information is passed to relevant departments and to monitor the setup team and ensure their work is of the highest standard and all rooms are set correctly.

**You will also be responsible for**:

- Meet and greet all company organisers ensuring a warm welcome to the hotel.
- Deal with complaints/problems politely and make every effort to resolve these with mínimal inconvenience to the customer.
- Ensure effective and efficient lines of communication are developed and maintained, including exercising appropriate shift hand-over procedures
- Training and coaching staff to maximise performance and consistently deliver 100% guest satisfaction
- Supervise and motivate staff to encourage and obtain maximum commitment and efficient service.
- Carry out other duties that may be necessary from time to time.
- Passionate about the industry and poses an ability to work on own initiative

***

**About you**:
You will also have the following:

- Great communication skills
- Friendly and approachable
- Good timekeeping
- Able to use initiative
- A team player

**Belfry Benefits**

**Wellness**
- Discounted gym membership and access to team-led fitness sessions, such as our Belfry running club
- Team social events throughout the year
- Belfry-wide wellness programme with external speakers, focusing on ‘mind, body & soul’
- The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
- Wagestream access to all employees - track earnings, saving accounts, and access to wages when you want
- Healthcare schemes: life assurance, 24-hour GP, health cash-plans
- Employee Assistance Programme
- The Belfry is committed to the Hotelier’s Charter, demonstrating our commitment to our people

**Showing some appreciation**
- Long service awards
- Additional paid holiday for long service
- Reward Vouchers
- Free meals on shift in our canteen
- Annual Belfry awards
- Team appreciation events
- Fantastic resort discounts across restaurants, bars, retail, and golf
- Bed & Breakfast from £35 per room
- Free staff parking
- Subsidised taxi service for those who don’t drive
- Live-in accommodation for up to 3 months
- Relocation bonuses

**Learning & Development**
- Excellent training and career opportunities
- Internal career pathways programmes
- Access to The Belfry Campus Learning
- Commitment to developing our team through apprenticeship programmes

**Making a difference**
- Belfry ESG committee, dedicated to delivering an environmentally sustainable business
- Supporting industry, local and national charities
- Pledges made on ‘Make Good Grow’, offering our team’s expertise and support to good causes