Innovation Technologist

3 weeks ago


London, United Kingdom Charles Russell Speechlys Full time

The Knowledge Team comprises three strands - the Knowledge Development Lawyers (KDLs), Innovation Technology and the Research & Information Services team. The Knowledge Team delivers value, drives excellence and develops a unique, knowledge-sharing culture within the firm.

Team members work collaboratively across the firm to:

- make a positive impact at every stage of the client journey
- foster innovative approaches to the challenges faced by our clients
- identify opportunities to enhance the firm’s reputation
- use data, knowledge and expertise to inform the business objectives of the firm.

Knowledge and Innovation Technology have a crucial part to play at every stage of the client journey - from pre-pitch stage through to client relationship development and each has the potential to enhance our reputation in a highly competitive market. Our use of Innovation Technology, including document automation, artificial intelligence and client collaboration tools help streamline legal service delivery and improve client experience. The technology within this area currently includes Contract Express, DocuSign, Luminance and HighQ.

We expect and encourage our lawyers and KDLs to take a hands-on approach to Innovation Technology. We have groups of enthusiastic members throughout the firm, who have embraced Innovation Technology and we need to build on this further.

**Role and Responsibilities (this is a broad but not exhaustive list)**
- Manage projects and tasks in direct response to business needs within the firm
- Act as first line contact for users should they need assistance with day-to-day technology queries
- Promote, grow and support usage of all of our Innovation Technology and, in particular the use of HighQ, within the firm and with clients
- A strong and enthusiastic advocate for the use of Innovation Technology developing clear processes for the introduction and embedding of Innovation Technology in new areas
- Work collaboratively with Learning & Development and the Innovation Technology Lead to develop training around Innovation Technology for lawyers and others in the firm
- Work collaboratively with IT to develop practical solutions for internal (and client facing) business issues

**Qualifications and Experience**
- Experience and proficiency in the use of HighQ and other Innovation Technology (for example DocuSign, AI or similar)
- Knowledge of Contract Express an advantage.
- A clear aptitude for working with new and emerging technologies
- Experience in managing and delivering projects
- Previous experience in a legal or innovation technology role or project management role within a law firm
- The ability to develop a deep understanding of how lawyers work in order to advise on how Innovation Technology can improve existing processes or client experience

**Person Specification**
- A highly credible individual with the ability to inspire confidence at every level of the business with a proven track record in delivering technical solutions, preferably within a law firm or similar environment
- A proactive individual with a strong work ethic and a hands-on approach
- A collaborative worker with the ability to identify and influence key stakeholders and to form and develop own networks
- A positive with the ability to articulate the potential that Innovation Technology can bring to all areas of the business
- A strong communicator who can build relationships, clearly articulating and explaining legal and innovation technology solutions benefits in non-technical terms
- Strong organisational skills and an ability to prioritise and complete simultaneous tasks and projects
- Solution-focused with the ability to adapt and the ability to view challenges as opportunities
- Interest in new and emerging technologies such as AI/machine learning, automation/RPA and collaboration platforms

**Competencies**
- Planning and organising skills
- Communication skills
- Problem solving and initiative skills
- Delivering Results

For a detailed specification please download the job description in the documents section of this page.



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