IT Technician

We are seeking an outstanding IT Technician to work within our high performing Academy.

**About Us**

Harris City Academy Crystal Palace is a mixed Academy for 1,300 students aged 11-18, with a large sixth form of nearly 400 students. The Academy has three consecutive Outstanding judgments by Ofsted, with the most recent inspection in 2014 finding the Academyto be Outstanding in every aspect. We are a consistently high performing school. Our motto, 'All Can Achieve' encapsulates our vision that all members of the Academy community are supported and encouraged to achieve their absolute potential. We believe thata well-supported and valued staff body is the key to our success.

We are the 'Teaching School Hub' for Croydon and Sutton and we are able to offer all teachers an extensive programme of first class professional development. Harris City Academy Crystal Palace is part of the Harris Federation and this enables us to offeryou a comprehensive induction programme and training and development opportunities to support your career development including Masters and other qualifications.

We welcome applicants at any point in their career and are open to full consideration of part time and job share requests.

**Main Areas of Responsibility**

Your responsibilities will include:

- To be responsible for supporting the effective management of ICT Systems in line with the Academy Improvement Plan.
- Liaise with the Cluster Manager on administration and development through regular meetings.
- To oversee the ICT helpdesk system including prioritising and allocation of jobs accordingly, also effective management of ICT in relation to job-log / technical level.
- To ensure ICT helpdesk service is professionally maintained and jobs are identified as 1st, 2nd or 3rd line categories in relation to:

- All servers
- All PC workstations
- ICT System Peripherals
- Academy Intranet and Internet links
- Internal and External E-Mail system
- Installation of Hardware, Software packages and Peripherals throughout the Academy as required, under the direction of the Cluster Manager.
- Supporting the auditing and management of hardware, software and peripheral information in a Database for Academy ICT monitoring, (i.e. serial numbers, location etc).
- Support the execution of any works / issues raised at ICT Technical team meetings.
- To follow Academy ICT policies for Network, Staff and
- Student user management procedures and SLA.
- To assist in the procurement of appropriate hardware, software and training course-ware packages for all areas of the Academy as required.
- To participate with Server tasks as discussed and agreed with Cluster Manager.
- To utilise and follow set methods, techniques and software tools, this includes all User, PCs and Network shares administering.
- Support the management and setup of network printers using TCP/IP printing.
- Perform daily checks on ISA / Proxy and Backup Servers
- To participate with training sessions for Support staff to empower effective and correct usage of ICT.
- Maintenance of LAN related hardware based on HP ProCurve network

**Qualifications & Experience**
- A minimum of two years' experience of carrying out a similar, client facing role in either the primary or secondary education sector.
- Recent experience of working in an on-site IT based, Customer Service environment.
- Proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop related products.
- Proven experience of managing Active Directory user accounts including the administration of Distribution and Security Groups within a Windows Server 2012 Active Directory.
- Recent experience of supporting Apple products, specifically iMacs and iPads in an educational or corporate environment.
- Recent experience of supporting Windows 10 PCs, laptops and tablets.

For a full job description and person specification, please download the job pack.

**Professional Development & Benefits**

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide rangeof top-quality training programmes delivered at every level to senior leadership.
We look for talented individuals who share our vision for creating exceptional places of learning, and are committed to ensuring that every child in London has access to the best possible education.
In addition to the opportunities for career progression, training and development, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme, a Wellbeing Cash Plan, electric car scheme, 26 days'annual leave (plus bank holidays) for non term-time only employees, and many other benefits.

**Safeguarding Notice**

**Equal Opportunities**

As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for ourstudents and staff.