Leisure Assistant

6 months ago

Oxford, United Kingdom Serco Plc Full time

**Location**: Oxford Leisure - Ice Rink OX1 4RP
**Contract Type**: Full Time, Part Time and Casual
**Working Hours/Pattern**: Various hours available
**Salary**: Up to £12.49 per hour + Excellent Benefits

Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Leisure Assistants to join the growing team.

The Leisure Assistant’s role is to work within the centre, ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities including supervision of the Ice Rink, Cleaning and Management of Rental equipment and the safe handling and set up of equipment.

Key Accountabilities Provide supervision of Ice Rink to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring. Provide supervision of all side activities to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring. Ensure equipment is set up in order to meet the needs of the programmed activities. Undertake cleaning tasks as required, to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms, health suite and toilets. Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appropriate. Maintain a full product knowledge of the services and activities available at the centre. Attend training sessions in order to demonstrate competency and maintain a valid qualification. Follow the processes laid down in the SMS (Serco Management System), in particular, the Pool Normal Operating, Pool Emergency and Centre Emergencies Procedures. Undertake any other duties as required, as directed by the Duty Manager

What you'll need to do the role

The leisure Assistant should be able to demonstrate the ability to skate or active this within their probation period.
The leisure Assistant must be able to achieve / gain a first aid at work qualification.
Experience of working in a busy leisure environment (desirable)
Experience in dealing with high volumes of customers, adults and children
Post holder shall wear designated uniform provided when on duty and follow appropriate code of appearance in this respect

What we offer

Free membership at the Centre plus heavily discounted use of classes and facilities
Free safeguarding training and DBS check
Excellent Development and Training Opportunities
6% employer matched pension contribution
21 days annual leave
Life assurance up to 2x base salary
Simply health cash plan
Anytime health line
Employee assistance programme
Benefits portal offering discounts on eating out, travel, shopping and entertainment
Serco Leisure Specific Benefits Package
A safe and supportive culture
A chance to make a positive difference to the community

leisurejobs
**Location**: Oxford Leisure - Ice Rink
**Contract Type**: Full Time, Part Time and Casual
**Working Hours/Pattern**: Various hours available
**Salary**: Up to £12.49 per hour + Excellent Benefits

Here at More Community Leisure Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Leisure Assistants to join the growing team.

The Leisure Assistant’s role is to work within the centre, ensuring customer safety and high standards of service and customer care at all times. The role will involve supervision of specific activities including supervision of the Ice Rink, Cleaning and Management of Rental equipment and the safe handling and set up of equipment.

Key Accountabilities Provide supervision of Ice Rink to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring. Provide supervision of all side activities to ensure customer safety at all times, by preventing accidents and incidents and by taking the appropriate action in the event of these occurring. Ensure equipment is set up in order to meet the needs of the programmed activities. Undertake cleaning tasks as required, to ensure the centre is well presented and monitor standards of cleanliness in customer critical areas such as changing rooms, health suite and toilets. Monitor customer use within the centre and ensure unsafe practices are promptly dealt with or reported as appro

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