Weekend Welfare Officer

2 weeks ago


King's Lynn, United Kingdom CITB Full time

Details

This role provides face to face and remote support to our learners over the weekends and in particular, within our residential accommodation during the weekends. The role provides support and supervision to our learners, providing a safe and secure environment in which our residential learners on campus can stay while on their apprenticeship programme.

**Key responsibilities**
- Provide a safe environment to support our learners in terms of safeguarding, wellbeing, health and safety
- Be available for face-to-face interaction with the learners, engaging with conversations and activities on campus
- Deal with highly sensitive and confidential situations, following CITB procedures, which at times may involve external agencies
- Take appropriate action to investigate and resolve incidents that may arise, including dealing with inappropriate behaviour
- Support learners with their accommodation queries, including arrivals on Sundays
- Maintain accurate records using the college systems and create a handover for the weekday team
- Act as a role model in terms of fairness, inclusion and respect
- Monitoring and maintaining a log of learner movement for arriving and leaving the college site

**Knowledge and Experience**

**Essential**
- Post holders will have good level of education, minimum 2 GCSEs (or equivalent) at a minimum grade 4 to include maths and English
- Experience in working with 16+ age group preferably within in an education setting
- IT literate and comfortable working with systems such as SharePoint and Microsoft Office
- Excellent communication skills in both writing and orally
- Able to deliver excellent customer service

**Can be given on appointment if not already achieved**
- First aid at work
- Health and Safety Awareness
- Mental Health First Aid or awareness
- Safeguarding training
- Child protection
- Drug and Alcohol Awareness
- De-escalation

**Desirable**
- Youthwork experience/qualification.

**Special Conditions/Other Requirements: e.g. enhanced DBS, travel requirements, working arrangements**
- Ability to work unsocial hours and cover bank holidays as required
- Positive attitude
- Ability to work without direct supervision from line manager
- Confidence and ability to address behaviours whilst continuing to ensure the safety of yourself and others
- Act as point of contact to facilitate ‘Out of Hours’ emergency telephone escalation process
- Enhanced DBS check

**Benefits**:

- 33 days holiday per year (Including bank holidays)
- Flexible benefits including childcare vouchers, cycle to work and insurance
- Pension scheme
- Employee discounts
- Long service awards
- CITB recognition scheme
- Employee assistance program

Contact and additional information

Closing Date:
26/03/2023, 23:55 hours

1st Interview dates
- TBC

Number of jobs available
- 1

Region(s)
- East of England

City/Town
- King's Lynn

Office Location
- Bircham Newton - CITB, Bircham Newton, Kings Lynn, Norfolk PE31 6RH

Departmental Grade
- F.

Post Type
- Permanent

Working Pattern
- Full Time

Salary
- £27,166 - £35,057


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