Floor Staff

7 months ago

Belfast, United Kingdom The Avenue Cinema Full time

The Avenue Cinema, a fully licensed luxury cinema experience in the heart of Belfast, is seeking to recruit for the role of floor and service staff.

Our floor staff will have an integral role in helping to create a fun, professional and safe place to work whilst meeting and surpassing the needs of every customer they greet.

**Key Responsibilities**:

- Delivering exceptional customer service in a fast-paced environment with great attention to detail.
- To ensure that the lounge and screen areas are set up & closed down daily as per training and guidelines, this includes working alongside the bar team to collectively complete tasks.
- Maintain clean and and well presented customer areas at all times, working alongside the rest of the team.
- When appropriate, deal with and process customers transactions in a professional and efficient manner. Communicating clearly with the other teams to deliver a smooth, slick and friendly service.
- Assist with the day-to-day smooth running of the bar and customer service and to diligently complete all tasks as assigned by senior managers.
- Dealing one-to-one with customer enquiries or issues, assisting, and reporting up the line to duty managers wherever necessary.
- Ensure that all hot, cold, alcoholic, and non-alcoholic beverages and food items are served and presented in a timely manner and as per training.
- To maintain the cleanliness and presentation of our 9 auditoriums in line with our scheduling and turnaround guidelines.
- To follow correct guidelines on uniform wear alongside high standards of personal grooming and hygiene.
- Follow all safety and sanitation policies and procedures to ensure a safe and clean environment for customers and staff.
- Adhere to all elements of licensing laws and health and safety within the workplace.
- Any other tasks and/or duties as directed by management.

**Essential Criteria**:

- Good knowledge of the different service aspects of a bar/restaurant.
- Experienced in dealing with front of house systems for a contemporary POS system.
- Strong interpersonal and communication skills.
- Desire to work as part of a team to deliver industry leading standards.
- Ability to work in a fast-paced environment whilst maintaining a focus on customer service and standards.
- Fully flexible to work days, evenings and weekend shifts.

**Job Types**: Full-time, Permanent

**Salary**: Up to £11.44 per hour

**Benefits**:

- Discounted or free food
- Employee discount

Day range:

- Weekend availability

Shift:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift

Work Location: In person

Reference ID: FLOORSTAFF 003

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