1st Line Technical Support, Medical Systems
6 months ago
FUJIFILM UK Limited is a pioneer in diagnostic imaging and information systems for healthcare. Our portfolio consists of advanced medical imaging solutions, including our innovative Digital Radiography range and wireless product capabilities; as well as our leading-edge Synapse solutions which provide the essential components for medical imaging practices including Synapse PACS, Synapse 3D and Synapse Mobility.
This is an exciting opportunity to join a substantial and established player in the industry with best in class products and a continuing commitment to making a significant impact in the medical imaging sector.
**The Role**
You will be the first point of contact for all our customers service calls, provide remote support and customer ownership of customer incidents, over the phone.
**Essential**
- Educated to A-Level or BTEC level in an IT discipline
- Experience working with latest versions of Microsoft Windows and/or Server desirable
- Desire to increase Microsoft Networking and Server knowledge
- Adaptable and flexible and be motivated to learn new tasks and processes quickly.
- Customer service orientation
- Excellent communication skills - telephone, verbal and written
- Good interpersonal skills. Someone who is able to identify and manage customer anxiety, especially in remote scenarios
- Salesforce/Service Cloud experience would be a distinct advantage.
- Full UK driving licence
**Job Types**: Full-time, Permanent
**Salary**: Up to £23,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application question(s):
- Are you educated to A-Level or BTEC level in an IT discipline?
- Do you have strong customer service skills?
Work Location: Hybrid remote in Bedford
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