![Staffordshire Victim Gateway - Citizens Advice Staffordshire North & Stoke on Trent](https://media.trabajo.org/img/noimg.jpg)
Telephone Assessor
3 weeks ago
Are you passionate about helping victims of crime find closure? Do you want to make a difference to people’s lives? If you have said yes, then this role could be for you.
The benefits of working with us:
- Flexible working policy
- Initial 25 days annual leave plus Bank holidays, pro rata to start date or part time hours
- Work place pension
- Free on-site parking
- Wellbeing support programme
- Cycle-to-work scheme
We are looking to recruit a Gateway Telephone Assessor to join our team.
Staffordshire Victim Gateway is commissioned by Staffordshire’s Office of the Police, Fire and Crime Commissioner to support victims of crime, providing information, advice and/or practical and emotional support to victims of crime helping them cope and recover from their experience and exercise their rights under the Victims Code, even if they have not reported the crime to the police.
So if you are:
- Caring & empathetic
- A confident communicator with an ability to advocate for others
- Able to listen and problem solve
- Emotionally resilient
- Able to work under pressure
**About Us**:
Staffordshire Victims Gateway and Restorative Justice Service provides information, advice and or practical and emotional support to victims of crime to help them **cope **and **recover** from their experience and to exercise their rights as determined by the Victims Code.
Sector:
- Criminal Justice
- Telephone Work
**Salary**: £21,100.00 per year
**Benefits**:
- Casual dress
- Company pension
- Cycle to work scheme
- On-site parking
- Wellness programme
Schedule:
- Monday to Friday
- Weekend availability
Application question(s):
- Do you have telephone and call handling experience?
- Are you able to use initiative to ask relevant questions to assess individual needs?
- Have you experience of supporting vulnerable people?
Work Location: One location
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