Host/hostess

3 weeks ago

Edinburgh, United Kingdom Duck & Waffle Full time

**Your Role**:
Our Front of House team are currently looking for an experienced Host/Hostess to join the family.

Service is always at the forefront so it’s essential for you to be exceptionally welcoming, dynamic and very friendly. Our guests choose us for a memorable experience, and you will be part of making each experience that extra special.

**Your Rewards**:
As a Host/Hostess we don’t just give you a job you love, we like to reward you for all your commitment and dedication at work, these benefits include:

- Highly competitive salary
- 50% Discount on food and drink for up to 6 people to use in SUSHISAMBA® or Duck & Waffle restaurants
- 28 day’s holiday allowance
- Complimentary breakfast and dinner during shifts
- 'Refer-a-friend’ cash incentive scheme
- Employee of the month rewards
- Internal Training and career development
- Pension Scheme - including employer contributions
- Yearly Staff award ceremony and party

**Your Requirements**:
The Host/Hostess is responsible for ensuring a friendly welcome, a departure greeting and the seating of all guests. The Host/Hostess also answers phones in a polite and prompt manner with appropriate scripting and records all reservations into the reservation system. The Host/Hostess plays an integral part of the flow and pace of our dining service.

**As a Host/Hostess we would love you to have**:

- At least 1 year of front of house experience in a fast-paced hospitality environment
- Availability to work evenings, weekends and most holidays
- Excellent written and verbal English language communication skills
- Answer phones in a prompt manner with appropriate scripting
- Greet guests and seat them at tables or in waiting areas
- Exceptional attention to detail
- Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers'; concerns are addressed
- Direct guests to cloakrooms and waiting areas such as Bar and/or lounge
- Must have a professional and well-groomed appearance, as he/she is the first impression of the restaurant
- Ability to multi-task and follow directions
- Flexibility in scheduling strongly preferred

**Your Restaurant**:
Duck & Waffle offers a playful take on traditional British cuisine with broad European influences emphasizing local, rustic, seasonal and sustainable ingredients. Dishes are designed for sampling and sharing and are complemented by an iconoclastic cocktail experience served in a vibrant atmosphere.

Pay: Up to £13.02 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Referral programme

**Experience**:

- Host/hostess: 1 year (preferred)

Work Location: In person

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