IT Apprenticeship

Are you ready to embark on an extraordinary journey into the exciting world of Information Technology? Look no further than Ultima, a leading innovator in the tech industry They are thrilled to offer you an exclusive opportunity to launch your career, learning from their team of experts and gaining an industry recognised qualification

At Ultima Business Solutions, not only will you embark on an exciting career path, but you will also enjoy a wide range of exceptional benefits. Picture yourself having an amazing salary of £21,255, hybrid working and unparalleled support from your dedicated mentor and Baltic Apprenticeships throughout your journey to unlock your true potential

Ultima is a trailblazing IT Business solutions company that empower businesses to take advantage of transformational digital technologies. They believe the best technology outcomes fulfill their customers’ personal needs as well as their business goals, so they focus on delivering solutions that make work more rewarding and enjoyable, as well as driving growth, productivity and resilience.

As an IT Apprentice, you will play a pivotal role in their team, responsible for troubleshooting IT issues, logging tickets via a ticketing system, providing exceptional customer service and so much more. This role presents a unique opportunity to enhance your IT skills and kick-start a rewarding career in the industry

In this role, you’ll work towards your Level 3 Information Communication Technician qualification, delivered by our expert training team at Baltic Apprenticeships.

**A Typical Day in the Job**:

- Troubleshooting, resolving or escalating users issues via phone call, web chat or via their ITSM tool ServiceNow.
- Logging user’s issues or requests utilising ticketing tool (ITSM tool).
- Updating your team lead on knowledge or training gaps which if filled will help you provide better service to their customers.
- Thrive in a team environment, operating efficiently and effectively, while valuing diverse perspectives.
- Show determination to hit or exceed their customer centric call quality audit targets.

Full training and support will be provided by your workplace mentor and from the Baltic team.

**Salary, Hours** **&** **Benefits**:

- Salary - £21,255 per annum
- Monday - Friday - 7.5 hours between 7 AM - 7 PM
- Standard holiday entitlement
- Hybrid Working - 3 Office / 2 WFH
- Health assessments
- Taste Card
- Pension scheme
- Cycle to Work scheme
- Life assurance
- Travel insurance
- Tech scheme

**Desired Qualities, Skills and Knowledge**:

- An interest and passion for IT.
- Motivated to learn and grow.
- Customer care skills.
- Ability to build good relationships with others.
- Organisation and time management skills.

**Your Training with Baltic**:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

**Next Steps**:
**Eligibility Criteria**:
**Vacancy Information**: Location
- Reading

Postcode
- RG2 0NA

Programme
- ICT Support Technician - Level 3

Salary
- £21,255.00

Reference
- JO-2307-13493