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Band 2 Reception/admin Assistant

4 months ago

Cheadle, United Kingdom Midlands Partnership NHS Foundation Trust Full time

We are seeking a bright and friendly individual to join our team supporting our premises within cluster 3 as a floating receptionist. The role of receptionist provides an efficient, effective service delivering the very best service to our patients and visitors.
- Utilise the patient administration system (RiO) on a daily basis keeping accurate records and booking of appointments
- Carry out administrative tasks such as photocopying, scanning, uploading documents
- Use a variety of electronic systems (MS Office, RiO, MICAD, E-Proc)
- Manage and deal with calls from service users, families, carers, and other professionals
- Support the team in carrying out admin work requests
- Reception duties

Midlands Partnership NHS Foundation Trust is an award winning organisation being one of the largest integrated Health and Social Care providers, covering services across North & South Staffordshire, Shropshire, Hampshire, Buckinghamshire, Isle of Wight and Essex.

We pride ourselves on the services provided to support with the well-being of all of our employees both physically and mentally and offer counselling support and lifestyle information. Opportunities for flexible working are also available depending on the role.

We encourage career development provided by in house training programs and coaching support.

We are embedding values based and inclusive recruitment practices to ensure that all applicants, from any backgrounds, have an equal chance of success in achieving a role with us.

The post holder will be responsible for providing a quality reception and administrative service working closely with all staff groups and other medical professionals. You will handle incoming and outgoing calls and deal with enquiries in an efficient manner as well as carry out reception duties when required.

You will be required to use a variety of electronic systems on a regular basis such as MS Office (Outlook, Word, Excel), Patient Administration System (RiO), Winscribe Digital dictation and the Cisco Telephony system.

The needs of our service users is our utmost priority with high quality customer care at the heart of this role.