Hotel Receptionist

Job Summary:
We are seeking a friendly and professional Hotel Receptionist to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, a passion for hospitality, and enjoy working in a fast-paced environment, we would love to hear from you.

**Responsibilities**:

- Greet and welcome guests upon arrival with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Answer phone calls and respond to guest inquiries in a timely manner
- Handle guest complaints or concerns with professionalism and resolve issues to ensure guest satisfaction
- Maintain accurate records of guest bookings, payments, and preferences
- Collaborate with other hotel staff to ensure smooth operations and guest satisfaction
- Assist with administrative tasks such as filing, data entry, and inventory management

**Experience**:

- Previous experience in a similar role within the hotel or hospitality industry is preferred but not required
- Excellent communication skills, both verbal and written
- Strong customer service skills with the ability to handle difficult situations calmly and professionally
- Multilingual or bilingual skills are a plus
- Proficient in using computer systems and software for reservations, check-ins, and other front desk tasks
- Knowledge of phone etiquette and ability to handle high call volumes

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £7.66-£10.74 per hour

**Benefits**:

- Company pension

Schedule:

- Flexitime

Work Location: In person

Application deadline: 08/04/2024
Expected start date: 20/03/2024