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Apprentice Service Administrator
4 months ago
**Service Administrator Apprentice**
**Warrington**
**Jungheinrich**are a globaly recognised intralogistics business selling materials handling equipment across the globe. We are currently looking for a Service Administrator Apprentice to join our Customer Service team in Warrington.
**Role Purpose**
- To provide full and comprehensive Automated Systems administration support for Engineers, Dispatchers, and Customers for all service activities of the UK to ensure the highest level of customer service is delivered, and all KPIs are achieved.
- To ensure correct and swift processing of all work recorded in SAP and ensure that all incoming planned and unplanned work is reviewed, planned, prioritised, assigned and completed.
- To allocate existing engineering resources in order to meet customer expectations in a timely and cost effective manner.
**The Apprenticeship**
- You will be enrolled on the on a 15 month level 3 Customer Service Specialist course this covers a variety of different areas such as:
- Service delivery
- Business knowledge
- The positive customer expereience
**Role Responsibilities**
- Processing and control of sub-contract orders and invoicing
- Preparation of SAP quotations for external repairs
- Raising any necessary Credit and Debits
- Raising Purchase Orders for suppliers, follow up, control and monitor
- Processing of warranty claims
- Handling and logging of customer calls efficiently and by agreed process
- To raise and follow up new Customer Request Forms
- To follow all Customer Processes and SLA’s (Service Level Agreements) are adhered to
- Building strong and positive relationships with our customers, engineers, and colleagues
- Processing service reports through to invoice
- Invoice queries and resolution/escalation as required
- Proactive follow up of quotations raised for external repairs and PM contracts
- Maintenance Planning
- Record and monitor Logistic Systems equipment / system Failures, escalate when and if required
In addition to the duties and responsibilities listed, the jobholder may be required to perform other duties assigned by the relevant Line Manager.
**Role Requirements**
- Experience in a call centre environment is a plus
- Good organisational and multi-tasking skills
- Experience in planning ahead
- Excel & Word experience
- IT experience - Intermediate
**Competencies Required**:
- Adaptability
- Planning & Organising
- Attention to Detail
- Customer orientation
- Decision making
- Flexibility
- Integrity