Head of Regulatory Change

4 months ago

London, United Kingdom Direct Line Group Full time

Direct Line Group is one of the UK's largest insurance companies and home to some of the best-known brands including Direct Line, Churchill and Green Flag.

**What you'll be doing**:

- Shape business responses to industry consultations and activity, working with our 2LOD Compliance team, engaging externally where required.
- Provide operational interpretation for deployment of customer and conduct related regulatory requirements.
- Deploy resource to support departments in the delivery of regulatory change.
- Accountability for ensuring all conduct regulatory change is delivered across DLG and facilitate operation / deployment through provision of advice and support. In particular, ensuring changes required to meet the new standards introduced by the Consumer Duty are embedded.
- Coach and grow regulatory awareness, working with 2LOD Compliance, across DLG and co-ordinate work across multiple areas on regulatory issues that span teams
- Facilitate operation of Group-wide customer, conduct and regulatory change committees and steering groups and inputs to Group governance committees and forums
- Maintain relationship with 2LOD and 3LOD to support understanding and response to respective oversight and assurance engagements.
- Build understanding of the (customer and) conduct regulatory landscape.

**What you'll need**:

- A broad understanding of the insurance sector, including consumer, competitor, commercial and regulatory landscapes.
- Experience with the regulatory and customer conduct context in which DLG operates
- Experienced working with external parties
- Manage trades-offs between customer, commercial and regulatory outcomes.
- Create solutions and identify improvements to processes and ways of working.
- Operate and progress with high levels of ambiguity and uncertainty.

**Ways of Working**

Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you.

Read our flexible working approach here.

**Benefits**

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

- 9% employer contributed pension
- 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance

**Being yourself**

Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.

We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.

LI-Hybrid

LI-AG1

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