Client Liaison Officer
3 weeks ago
**The Role**:
Canford Law has an exciting opportunity for a diligent and self-motivated Client Liaison Officer to join our newly established Housing Law department and drive high levels of client care on a full time, permanent basis, situated in our Bournemouth office.
Work Location: Hybrid remote in Bournemouth, BH8 8GS.
- **Main responsibilities**:_
The main responsibility of this role is to follow up on possible client leads (warm leads - not cold calling), validate the claim within our acceptance criteria, and thereafter onboard the client.
- To be the initial point of contact between the firm and prospective clients in relation to Housing Conditions Claims, and other business streams where required.
- Provide high levels of service all existing and prospective clients.
- To schedule and make contact with the prospective clients, and validate Housing Conditions Claims against our acceptance criteria.
- Draft and send initial correspondence to clients on new cases, including retainers, and initial claim documentation.
- To autonomously maintain your own diary of daily tasks, including following up with prospective clients in relation to the return of necessary documentation as required (to include, but not limited to Retainer, Forms of Authority, evidence).
- Maintain the case management system, including the inputting of MI / data.
- Answer incoming calls and direct them to the allocated file handler, taking messages in instances the file handler is unavailable.
- To assist with continuous improvement review by providing regular feedback on areas of weakness and possible opportunities for improvement.
- Ensure financial administration is processed in a timely and compliant manner.
- To understand and ensure team compliance with existing Service Level Agreements with external providers.
- To assist with ad-hoc enquiries / investigations as and when they arise.
**What we are looking for**:
This is an excellent opportunity for an enthusiastic individual to join a growing department and drive the day-to-day success as the department scales.
organised and have excellent attention to detail, together with high levels of written and verbal communication skills.
Prior legal experience is desirable but not essential.
- Minimum of one year experience in customer service
- Experience with customers/clients on the telephone (required)
- Excellent written and verbal communication skills
- Excellent organisation skills
- Ability to use initiative and problem solving skills
- Ability to prioritise, and work to deadlines
- Problem solving skills
- Competence in Microsoft Office (Word, Outlook)
- A spirit of co-operation and a positive ‘can do’ attitude
**What we offer**
- Competitive salary: £18,000 - £20,000 based on experience + commission to be discussed
- 25 days annual leave plus bank holidays
- Incentives and discretionary annual bonus
- Flexible working hours (8.00 AM - 16:30 PM) (9:00 AM to 17:30 PM option available)
- Ability to work on a hybrid basis
- Free onsite parking
- Modern contemporary office
- Excellent opportunities for progression
- A great team with a great environment
- Recognition for great work
- Excellent training
- Pension scheme
**Interested?**
**Job Types**: Full-time, Permanent
Pay: £19,000.00-£21,000.00 per year
**Benefits**:
- Casual dress
- Flexitime
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
- Performance bonus
**Experience**:
- making outbound calls to clients/customers: 1 year (required)
Work Location: Hybrid remote in Bournemouth
Application deadline: 01/10/2023
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