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Sales Advisor

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Edinburgh, United Kingdom Currency Exchange Corporation Ltd Full time

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for 1 Retail Sales Advisor to join our stores in Edinburgh. This role will focus on our Waverley and High street stores.

These are part-time roles, working 30 hours per week across 4 days per week which will be any day of the week. You'll need a flexible approach to your working hours as overtime to cover holidays will also be required from time to time.

We offer a competitive salary, paying £11.50 per hour, and great benefits which include a bonus scheme, 28 days holiday increasing to 31 with service (pro-rata), discounted travel money, enrolment onto our BUPA medical cash plan, free uniform and a full training programme. You'll work along side an extremely passionate and friendly team who genuinely care about the success of our business.

Main Responsibilities
- Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
- Achieving and where possible exceeding individual and team sales and service targets
- Identifying opportunities to cross sell various products and services
- Effective and accurate cash handling and reconciliation
- Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
- Adhering to all Company Policies including Health and Safety, AML and Security
- Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
- Ensuring telephone calls are answered in a prompt, polite and professional manner
- Undertake marketing initiatives, to promote the Bureau and increase brand awareness
- Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

- Demonstrable excellent customer service experience ideally obtained in a cash handling environment
- Experience of working with foreign currencies is preferred

Competencies required:

- Demonstrable superior customer service skills
- Numerate, with excellent accuracy and an eye for detail
- Comfortable communicating on all levels including within the business and to external customers and suppliers
- Must be flexible and have a can-do attitude and approach

**Job Type**: Permanent

**Salary**: £11.50 per hour

Schedule:

- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: EH1 Spring
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