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Technical Administration Assistant

3 months ago

Poole, United Kingdom Aux IT Solutions Full time

We are currently seeking a Technical Administrative Assistant with a strong background in customer service and an interest in IT/Technology to join our team.

Training and development opportunities will be provided as part of the role, allowing you to learn new technical concepts and skills.

**Responsibilities**:

- Ordering equipment and managing warranties
- Coordinating with vendors and subcontractors to ensure timely delivery of products and services
- Maintaining accurate records of orders, invoices, and purchase orders
- Organising and coordinating meetings, taking and distributing meeting minutes, and preparing reports
- Providing first line support, responding to technical inquiries and escalating issues to the appropriate department if fixes are not within remit
- Updating and maintaining internal systems, including databases, inventory, and stock levels
- Updating customers on progress of support tickets
- Liaising with engineers/technicians, prompting and checking for updates, dispatching work, re-scheduling where necessary and contacting the field team as necessary
- 2 years of experience in customer service or administrative role
- Interest in IT or willingness to learn technical concepts
- Strong communication and interpersonal skills
- Excellent organisational and time management skills
- Ability to work well under pressure and manage multiple tasks effectively
- Proficiency in Microsoft Office Suite and experience with helpdesk software/ticketing

We offer a competitive salary package, opportunities for ongoing training and development, and a supportive work environment. If you are a motivated individual with a passion for customer service and an interest in IT, we encourage you to apply.

**Job Type**: Part-time
Part-time hours: 21 per week

**Salary**: £11.00 per hour

Schedule:

- Day shift

Work Location: One location