Clerical Officer

Supporting the delivering of excellent customer service at all times, to our patients and fellow colleagues. Ensuring all visitors are received courteously and promptly upon arrival in the department. Use Microsoft packages including Word and Excel spreadsheets & databases for routine data entry. Assist with the weekly validation of the Trusts' patient tracking list (PTL).

To ensure medical and patient records and all required correspondence and results are available and accurately prepared for clinical sessions. Arrange and book patient appointments, including pre-op assessment before procedures, ensuring patients are fit for admission. Deal with telephone enquiries, making and receiving phone calls, both internally and externally. Respond to and provide information of a non-clinical nature to patients and carers, exercise judgement when deciding to escalate patient queries and responses to the Supervisor and/or to be able to redirect the patient as necessary to the correct part of the organisation to address an enquiry about the patient pathway.

Create or update patient records. Take responsibility for storing, receiving and filing of information, some may be sensitive. Assist and direct visitors as required in a welcoming and professional manner. Provide administrative functions for group mailboxes, including distribution of incoming and outgoing mail.

Be able to resolve minor day to day issues, using some basic problem solving, escalating to management when required. To provide an excellent, organised and timely delivery of reception duties. To be aware at all times of confidentiality with regards to health records, treatments, and staff issues. Adhere to all Trust policies.