Business Administration Apprentice

4 weeks ago


Durham, United Kingdom The Medical Group Full time

Administration:

- To work in accordance with written protocols
- To have knowledge of all Practice Procedures
- Advise patients of relevant charges for private services, accept payment and issue receipt for same
- Ensure that requests are actioned in the appropriate time scale

Reception:

- Process appointment requests from patients in person or via the telephone
- Allocate home visit requests on the system ensuring patients are aware could be a GP/ Nurse Practitioner or Paramedic
- Ensure Clinical rooms are set up and door signs added for the Clinician
- Operation of the Telephone system, ensuring correct service throughout the day and night time service in operation in a evening
- Ensure Reception and waiting areas are kept neat and tidy.
- All other Reception tasks as deemed appropriate

Other Tasks:

- Participate in Education and training
- Adhere to health and safety practices and policies
- Participate in a Annual Individual performance review
- Ability to work without direct Supervision and effectively manage own time, workload and resources
- An understanding, acceptance and adherence to the need for strict confidentiality
- Excellent Communication skills
- Working with the Secretaries typing letters, processing referrals including 2ww referrals attaching all relevant documents
- Working with the Admin Office learning how to summarise records, process online access requests, copying records for Subject Access Requests and completing reports

**What training will the apprentice take and what qualification will the apprentice get at the end?**

Level 3 Business Administrator Apprenticeship Standard which includes:

- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT:

- Record and document production
- Decision making
- Interpersonal skills
- Communication
- Quality
- Planning and organisation
- Project management
- Relevant regulation
- Policies
- External environment factors

**Desired skills and personal qualities**
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative

**Qualifications**
- GCSE or equivalent English (Grade 4) desirable
- GCSE or equivalent Maths (Grade 4) desirable

**Job Types**: Full-time, Apprenticeship

**Salary**: £9,379.50 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Durham: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Business Administration Apprenticeship with The Medical Group
Expected start date: 10/01/2023



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