Live Chat Associate
7 months ago
**Live Chat Associate**
**Salary: up to £30k depending on experience**
Everest is an industry leader in Home Improvements, and we have an exciting new opportunity for a Live Chat Associate to work within our experienced Contact Centre team to deliver the highest level of customer experience to new and existing customers. The Live Chat Associate role is based at our Head Office in Welwyn Garden City, Hertfordshire, with the flexibility of some homeworking after an initial training period,
This is a full-time position Monday to Friday -37.5 hours per week.
**What the Live Chat Associate role involves.**
- Ensuring the delivery of a First-class customer experience.
- Being the first point of contact on Live Chat, responding to customer enquiries quickly, accurately, and professionally.
- Booking customer appointments into sales consultant’s diaries.
- Promoting the Everest brand to customers including current marketing promotions.
- Working with other departments to resolve any issues to the customer’s satisfaction.
**What we are looking for**
- Someone who puts the customer first.
- Excellent communication skills
- Strong problem-solving skills and quick thinking.
- IT literate in Microsoft Office
- Works effectively under pressure.
- Ability to multitask and prioritise tasks.
- Previous experience with Live Chat and social media channels is essential to the role
- Team player with a flexible attitude.
**What we can offer**
- 25 days annual leave plus bank holidays.
- Fantastic training programme
- Flexibility for hybrid working.
- Friendly and supportive team.
- Employer Assistance programme.
- The chance to make a real difference.
We are an equal-opportunity business and do not discriminate on the grounds of Protected Characteristics as defined under the Equality Act and other relevant UK legislation.
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