Referencing Administrator

3 weeks ago

High Wycombe, United Kingdom Tenancy360 Full time

**Overview**

**Role and Responsibilities**:

- Identifying consistent feedback from clients and feeding back to the operations team.
- Handling client queries and concerns efficiently
- Processing manual reference checks in line with lettings industry standards
- Documenting and feeding back to the wider team of any technical issues.

**Required Skills**:

- Good written and verbal communication
- Confident phone manner and excellent customer service
- Prioritise work and maintain client satisfaction
- Ability to problem solve and work independently
- Ability to follow and manage a task management system effectively

**Preferred Skills**:

- Interest in the lettings industry
- Ability to use and maintain CRM systems and administration site
- Deal with sensitive client data with compassion and understanding

**Nice to have**:

- Understanding of the lettings industry and tenant referencing

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in High Wycombe

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