Customer Service Advisor

3 weeks ago

Rushden, United Kingdom Kempston Controls Full time

**Customer Service Advisor (Part Time) Monday-Friday 8.30am-12.30pm**

We have an exciting opportunity for an enthusiastic individual to join our industry renowned Customer Service team as a Part Time Customer Service Advisor based at our Huddersfield site.

This is a varied role for an individual with excellent communication skills and who has a reasonable level of technical knowledge and understanding of control and distribution products.

As a Customer Service Advisor, youll be preparing quotes and invoices, capture and process data, handle customer enquiries and complaints professionally and work closely with colleagues and suppliers to obtain the best outcome for our customers.

The role of a Customer Service Advisor is ultimately about influencing customers while building long term relationships and is pivotal in providing the high-level service we are known for.

**What your day-to-day activities will look like**:

- Prepare quotes as per the customers requirement
- Work with suppliers to obtain prices, discounts, and delivery details
- Prepare pro-forma invoices for non-account holders
- Liaise with colleagues and suppliers to obtain the best outcome for our customers
- Resolve problems in a professional manner
- Update and record customer information on our system accurately

**What youll bring to the role**:

- Have excellent communication and interpersonal skills
- Can adapt to a changing environment
- Able to confidently work to tight deadlines
- Have computer skills (Microsoft Applications)
- Be proud of your work with a high-level of attention to detail
- Experience within the industry would be an advantage but is not a necessity as full training is provided

**Kempston Controls Exceeding Expectations**

Here at Kempston Controls, we are committed to creating an inclusive environment where people thrive. With eight decades of experience, we recognise that without our people, we wouldnt be one of the industrys leading distributors and its our aim to create a business where people can be their best selves.

Our recruitment policy is simple: regardless of your gender, ethnic origin, age, religion, sexual orientation, gender identity or disability if youre the best person for the job, we want you. We want everyone to be able to be themselves and to be given the opportunity to succeed.

Established in the 1940s we have many years of experience and were one of the industrys leading specialist distributors with an enviable reputation for stock and service.

Originally specialising in panel building and motor rewinds, weve developed over the years to service the needs of a much broader audience, and through the careful choice of franchises we have positioned ourselves at the forefront of the industry.

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