Order Management Specialist

2 months ago

Reading, United Kingdom Fortinet Full time

**Order Management Specialist**
**Reading**

**Job Overview**:
Fortinet is looking for an Order Management Specialist in our Finance team. In this role, you will ensure that purchase orders are processed accurately and in a timely manner. You will work with cross-functional teams and Customers to ensure a positive customer experience while driving order issues to closure.

**Responsibilities**
- Interface with customers, Sales and other departments regarding order issues
- Interface between Sales and Operations on shipment schedules and deliveries
- Review Sales Order documentation for completeness and accuracy
- Work closely with Operations, Shipping, Freight Forwarders, and Sales to ensure terms and conditions are properly met.
- Ensure on time booking of all order types
- Provide timely order status and tracking information
- Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing Purchase Order requirements
- Ensure orders adhere to documented Booking Criteria policies and SOX procedures
- Provides quarter and month-end support as needed to achieve corporate goals

**Qualifications**
- Bachelor’s degree preferred or relevant 3+ years job experience in a high tech environment
- Multi-lingual capabilities preferred
- ERP experience (Order Management) required, preferably Oracle
- Freight logistics and/or experience working with international import/export regulations a plus
- Customer focused, team player, must be able to multi-task and work under pressure
- Detail oriented and organized
- Exudes a professional presence and posture
- Must effectively communicate with all levels of internal and external personnel
- Ability to adapt to changing processes and follow them as well as suggest changes where needed

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