Animal Care Assistant

6 months ago

Kingston upon Hull, United Kingdom RSPCA Hull & East Riding Full time

**Personal Specification: Animal Care Assistant**

**Essential Criteria**:
**Passion for Animal Welfare**: A genuine and unwavering commitment to the well-being and care of animals, with a strong desire to make a positive impact in the lives of dogs, cats, rabbits, and ferrets.

**Strong Communication Skills**: Excellent verbal and written communication skills to interact effectively with team members, pet owners, and visitors, ensuring clear and compassionate communication about the needs and behaviors of various animals.

**Experience with Various Animals**: Demonstrated experience and understanding of the unique needs, behaviors, and handling techniques for dogs, cats, rabbits, and ferrets, enabling you to provide appropriate care tailored to each species.

**Customer Service Excellence**: Dedication to delivering quality-first customer service, showcasing empathy and expertise when addressing pet owners' needs and concerns related to various animal species. This extends to serving customers in the shop and assisting with their inquiries and purchases.

**Shop Coverage**: Willingness to cover shifts in the shop area, including tasks such as assisting customers, processing transactions, and maintaining a welcoming and organized shop environment.

**Team Player**: Demonstrated ability to collaborate harmoniously within a diverse team, showing respect for colleagues' opinions, and contributing positively to a collaborative work environment focused on multiple animal species and customer service.

**Flexibility**: A willingness to work a flexible schedule, including weekends and holidays, recognizing the 24/7 nature of animal care and the need for shop coverage.

**Resilience**: The ability to remain composed under pressure, adapt to the specific requirements of different animals, handle customer inquiries effectively, and make sound decisions in challenging circumstances.

**Cultural Alignment**: A commitment to nurturing a culture-first environment, actively participating in team-building activities, and promoting a positive and inclusive workplace that caters to diverse animal care needs and exceptional customer service.

**Driving Proficiency**: Possession of a valid and clean driving license, along with demonstrated responsible driving skills, to safely transport dogs, cats, rabbits, ferrets, and equipment as required.

**Age Requirement**: A minimum age of 22 years to ensure a level of maturity and responsibility necessary for handling diverse animal species and providing customer service.

**Desirable Criteria**:
**Animal Care Experience**: Previous experience in animal care, veterinary clinics, animal shelters, or related fields, demonstrating an understanding of the distinct care requirements of dogs, cats, rabbits, and ferrets.

**DBS Clearance**: Successful completion of a Disclosure and Barring Service (DBS) background check, indicating a commitment to maintaining a safe environment for dogs, cats, rabbits, ferrets, customers, and colleagues.

**Enthusiasm for Learning**: A proactive approach to learning and professional development, displaying a willingness to acquire new skills and knowledge about the specific care needs of each animal species and effective customer service techniques.

**Physical Stamina**: Adequate physical fitness and stamina to handle and care for various animal species, including lifting, bending, and standing for extended periods.

**Initiative**: A self-motivated and proactive mindset, willing to take initiative and assist in various tasks to ensure the optimal care and well-being of dogs, cats, rabbits, and ferrets, as well as enhancing the customer experience.

**Educational Background**: Relevant qualifications in animal care, veterinary science, or related disciplines, with a focus on multiple animal species and customer service, providing a strong foundation for understanding their behavior, care practices, and effective customer interactions.

**Job Type**: Part-time

**Salary**: From £10.42 per hour

**Benefits**:

- On-site parking
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Holidays
- Weekend availability

**Experience**:

- Animal care: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: Casual ACA 23

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