Guest Service Agent
3 weeks ago
Could you be our friendly face for pentahotel Warrington?
pentahotel Warrington is looking for a dedicated professional to join our friendly and well regarded Front Office team as a Guest Service Agent (reception). Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambiance, the casually dressed professional staff team or the games consoles being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.
**Responsibilities**:
- Greet guests with a cheerful and welcoming demeanor, ensuring they feel valued and appreciated from the moment they arrive.
- Conduct check-in and check-out procedures with efficiency and professionalism, utilising Opera PMS.
- Provide genuine assistance to guests.
- Handle guest inquiries and concerns ethically and transparently, ensuring their needs are met to the best of your ability.
- Maintain an unpretentious and approachable attitude, creating a comfortable and relaxed atmosphere.
- Uphold the stability of our operations by adhering to established procedures and contributing to a seamless guest experience.
**Requirements**:
- Previous experience in hospitality or customer service is preferred.
- Familiarity with Opera PMS or similar reservation systems is advantageous.
- Excellent communication skills and the ability to engage with guests in a genuine and empathetic manner.
- A positive and cheerful attitude, with a genuine desire to provide exceptional service to our guests.
- An unpretentious and approachable demeanor, with a willingness to learn and grow in a dynamic environment.
At Pentahotel Warrington, we believe in fostering a culture of warmth, integrity, and authenticity. As a Guest Service Agent, you'll have the opportunity to embody our core values while delivering memorable experiences to our guests.
**HOURS**:
- 40 Hours per week worked over 5 days, including weekends
Pay: £24,939.20 per year
Work Location: In person
Reference ID: PW21
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