Case Administrator

1 month ago

London, United Kingdom Ministry of Justice Full time

Salary 1
- £22,096 - £24,718

Number of jobs available 1
- 1

Detail of reserve list 1
- 12 Months

Region 1
- North East

City/Town 1
- Ashington, Darlington, Gateshead, Middlesbrough, Newcastle, Stockton-on-Tees, Sunderland, Wallsend

Building/Site 1
- NPS 13 WARWICK ROAD WALLSEND, NE28 6SE, NPS 156 BOROUGH ROAD MIDDLESBROUGH, TS1 2EJ, NPS 70/78 ST JAMES BOULEVARD NEWCASTLE UPON TYNE, NE1 4BN, NPS 9 CORPORATION ROAD DARLINGTON, DL3 6TH, NPS GROUND FLOOR ADVANCE HOUSE THORNABY STOCKTON-ON-TEES, TS17 6QX, NPS PENNYWELL PROBATION OFFICE SUNDERLAND, SR4 8DS, NPS SOUTH VIEW ASHINGTON, NE63 0RY, NPS WARWICK STREET GATESHEAD, NE8 1PZ

Grade 1
- Other

Organisation Grade for HMPPS 1
- NPS Pay Band 2 National

Post Type 1
- Permanent

Working Pattern 1
- Full Time, Part Time, Flexible Working

Role Type 1
- Administration / Corporate Support

Job description 1

This post is an administrative role working for the Probation Service across the North East region with two NHS partners who are jointly commissioned to deliver on the Offender Personality Disorder (OPD) strategy. The post holder will report to the Senior Administrator within the partnership. Travel between office locations in the NE will be required.

New entrants to the Civil Service will be expected to join at the entry point salary for the advertised band

Existing Civil Servants will have their salary calculated in accordance with the Department’s pay on transfer / pay on promotion rules.

This post is currently advertised without VISOR Vetting to enable appointment to take place as soon as possible, however, VISOR vetting will be required to be completed in due course.

**Case Administrator, Offender Personality Disorder**

**NE Probation Region Job Role**

**Overview**

This post is an administrative role working across the North East region with two NHS partners, who are jointly commissioned to deliver on the Offender Personality Disorder (OPD) strategy. The post holder will report to the Senior Administrator within the partnership.

The purpose of this role is to help ensure the efficient and effective running of OPD work streams, providing a full set of business support services by the collection and recording of activity and data. The job holder will undertake a variety of specific activities and duties as identified by their line manager, for which they will be held personally accountable, commensurate with their grade.

Duties include:

- Maintenance of documents, reports, databases, rota’s and registers using computer-based systems;
- Use of data to report on
- Contributing to the continuous improvement of administrative systems, processes and workflows to ensure the partnership operates at its optimum level.

Responsibilities, activities and duties Management support
- Development and implementation of the business administrative systems, databases, recording processes and recording systems to support operational delivery
- Maintaining registers, inputting data, monitoring and updating as necessary
- Ensuring timescales are adhered to for reporting and communication purposes
- Liaison and the development of effective working relationships with external organisations, agencies and colleagues

Performance Management
- Respond to internal and external requests for performance monitoring information, training or support at a PDU level as directed by the performance lead
- Liaise with team members to receive, collate and analyse information
- Allocation of data entry tasks and quality assurance of support staff to ensure cost effective and efficient use of resources.

Use communication effectively
- Develop productive working relationships with stakeholders
- Contribute to team and organisation's understanding of it's stakeholders and customers
- Taking and distributing accurate minutes from meetings in a timely fashion
- Providing information, feedback and advice to colleagues
- Influencing and persuading
- Participate in Cluster meetings to present and explain data to NPS colleagues, using appropriate skills, styles and approaches
- Support the communication function using flow charting techniques and recommending opportunities for improvement

Enhance your own performance
- Identifying development needs
- Manage own resources
- Proactively commit to professional development

Using information to make critical decisions
- Liaise with staff to receive collate and analyse information, developing systems and compiling repost as necessary
- Develop and utilise data to identify trends and take appropriate action to maintain and enhance performance
- Plan, implement and manage systems for the exchange to sensitive information, data and intelligence
- Assist in the production and presentation of accessible reports to inform continual improvement

Diversity and Equality
- Contribute to a culture and systems that promote equality and value diversity
- Implement the diversity policies of the service

**Mandatory Eligibility Requirements**

**Qualifi

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