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Clinical Services Receptionist

4 months ago

Whitstable, United Kingdom Whitstable Medical Practice Full time

**Job summary**
Due to expansion within our Clinical Services Department Whitstable Medical Practice has a vacancy for a Clinical Services Receptionist based at Estuary View Medical Practice. This role will support the current reception team during busy hours along with reception for our Wet AMD clinic. The role includes regular liaison with patients and the booking of appointments over the telephone and face to face as well as clinic administration.

The hours will be 25 hours per week: Monday 8:00 - 16:00, Tuesday 8:00 - 12:00, Wednesday 9:00 - 17:00 and Friday 8:00 - 13:00. The starting salary is £10.76 per hour rising to £11.96 per hour after a successful probationary period of 6 months.

**Main duties of the job**

**Overview of your organisation**
Whitstable Medical Practice is a forward thinking GP Practice based across 3 sites in the attractive harbour town of Whitstable. There are 29 equity partners and 6 salaried GPs a looking after 43,500 patients. We pride ourselves on our innovative approach to primary care. We are founder members of an NHS New Models of Care Vanguard and a training practice. We run AQP contracts for Cataract Surgery, Ultrasound, Dermatology, Physical Therapies and Audiology together with community contracts, a Day Surgery Suite and Urgent Treatment Centre with digital x-ray.

Managing the day-to-day running of the busy services by ensuring that all referrals are actioned and booked into available clinics.

Liaising with a variety of clinicians and solving any issues they face to ensure the best possible patient experience throughout the day.

Managing the appointment screen and filling any empty/cancellation slots wherever possible.

Preparing the in-house service clinic rooms each morning for clinicians, ensuring they have the necessary paperwork to carry out their clinic on the day.

To send reports to external practices following clinics to ensure the patients registered GP is informed of the appointment outcome in a timely manner.

To assist patients with tubing and maintenance of hearing aids where possible.

Making sure the theatre and clinic rooms are clean and tidy following the departure of the clinician.

Ordering and maintaining stock of hearing aids and accessories from NHS Logistics.

Retrieving information from the E-Referral booking system, booking appointments for a number of clinics and downloading referral letters.

Taking delivery of various items of stock, eg for cataract and glaucoma clinics and storing in the fridges or appropriate secure environment.

Managing any patient related tasks forwarded to the clinical services reception team by clinicians.

Working with various clinical IT databases.

Acting on ad-hoc tasks and helping with projects set by the Clinical Services Manager to meet the needs of the ever-changing NHS initiatives.

Pulling and filing notes for patients seen within our cataract service over the weekend.

Moving equipment to facilitate clinics.

Printing of in-house services leaflets.

Collecting the post each morning and afternoon.

Be familiar with Whitstable Medical Practice protocols and take part in their regular updating.

Other duties as per doctors instructions as dictated by changes in the nature of the Whitstable Medical Practice.

Safeguarding:
Whitstable Medical Practice is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults; and expects all staff and post holders to share this commitment by understanding their role in effective safeguarding.

**Job Type**: Part-time

**Salary**: £10.76-£11.96 per hour

**Benefits**:

- Company pension
- Free parking
- On-site parking

Flexible Language Requirement:

- English not required

Schedule:

- Day shift

**Experience**:

- Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 15/03/2024