Estate Assistant

**About Us**

We’re in one of the most exciting periods in the history of Guinness and have ambitious, challenging objectives for the future. Our Guinness 2023 Strategy is all about our vision for creating and maintaining an amazing organisation, both for our customers and our employees. Over the next 5 years we will focus on delivering our vision to improve people’s lives and create possibilities for them - by delivering great customer service, providing great homes, being a great place to work and being a great business.

**Overview of the Role**

Reporting into the Estates Services Officer, you will be responsible for providing high quality cleaning and grounds/ gardening services to several schemes on our estates in Nottingham, Warsop, Worksop & Shirebrook on a permanent basis. This will include cleaning internal communal areas and keeping external areas well maintained such as refuse removal and basic gardening skills.

**Key Responsibilities**

Provide a high quality cleaning, grounds and garden service, ensuring compliance with agreed standards, specifications and timescales.

Represent Guinness on site, working with customers, contractors and colleagues to provide access, reporting responsive repairs, fly tipping, graffiti and safeguarding alerts.

Record customer feedback and suggestions, acting on minor changes and collating information to support decisions on service improvement.

Ensure company vehicles are kept in a clean condition, with regular maintenance and compliance checks taking place to ensure safety of use.

Foster positive working relationships with customers, colleagues and contractors to improve the overall appearance of estates.

Operate, store and maintain equipment to comply with Health and Safety procedures including COSHH, PPE and prompt reporting of incidents on site.

Deliver services to standards and specifications, ensuring awareness of the need to deliver a cost effective service to customers.

Accurately record work, inspection outcomes and activity to capture costs during the delivery of services.

Support Training and apprentice development.

**Essential**

Proven professional experience of delivering grounds maintenance across a variety of sites and garden types

Experience and Knowledge of lawn, shrub and plant care

Proven experience of achieving high levels of customer satisfaction

Ability to carry out physical tasks within Health & Safety guidelines

Ability to work effectively within a team

Ability to use all equipment safely and effectively.

Ability to work effectively without high levels of supervision

Able to demonstrate Guinness Behaviours

Knowledge of Health & Safety legislation, including COSHH and PPE

**Desirable**

An understanding of how to use mobile working devices e.g. tablets

Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides.

Desirable Qualifications

NVQ 2 or 3 in Horticulture or of RHS/City and Guilds/HND equivalent

PA1, PA4b and PA6 NPTC Certificates

**What’s on offer?**

We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to:
25 days annual leave plus bank holidays

Medical expenses cover

Employee assistance programme

Cycle to work scheme

Benefits Portal - Everyone Lifestyle Benefits

Eye test vouchers

Aspire - £100 allowance per employee each financial year

Professional qualification support

Professional subscriptions

Purchase additional leave

Salary Sacrifice - Deduction of various benefits from 'gross' salary, before tax and NI deductions

E-learning courses

Thank you award
- by nomination

**Please note that a holding a full clean UK driving licence is essential for this role.