Admin Supervisor

**RoyaleResorts is now hiring - ** **Reception Supervisor based in Devon**, **with a basic salary of £22,857 per annum**

RoyaleResorts are a rapidly growing company providing holiday accommodation in some of the most beautiful regions of the UK.

We are looking for a Reception Supervisor to oversee the reception function of park to ensure all tasks are carried out in accordance with the agreed procedures, protocols and timescales based at Stowford Village, Devon, EX34 0PW.

**Responsibilities include, but not limited to**:

- Induct all new receptionist staff to the agreed company policies and standards
- Manage team rota ensuring adequate resources are available and the office is manned
- Organise, order and distribute uniform for all staff all park
- Deal with complex queries including resolving any dissatisfactions that customers may have
- Ensure outstanding payments are settled in a timely manner
- Regularly evaluate quality of individual and team performance
- Support the annual appraisal process for reception staff
- Ensure that pitch standards and sit terms and conditions are maintained
- Communicate effectively with customers, team members and management
- Carry out reception duties such as:

- meeting and greeting guests, dealing with enquiries, making bookings and organising arrivals of guests

**A bit about you**:

- Experience within a similar/Supervisory role
- MS Office experience
- Organised
- Strong communication both written and verbal

**Working Hours**:

- Monday to Sunday rota (40 hours per week between the hours of 8am and 9pm)

**Royale Life offers**:

- Birthday off
- Enhanced sick pay
- Techscheme
- Discounts at Royale-owned sites
- Employee Assistance Programme
- Enhanced parenthood leave
- Specsavers eye test vouchers
- 24-hour access to an online GP through GP24
- Referral scheme
- Free on-site parking
- Cycle-to-work scheme
- Royale Champion gift voucher
- Hardship fund for life’s unexpected moments
- Life Insurance

**Salary**: £22,857.00 per year

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Devon, EX34 0PW: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person