Delivery Support Supervisor

7 days ago


Bletchley, United Kingdom Rockwell Automation Full time

To supervise the delivery support administration tasks for the warehouse and ERC, ensuring that all processes are performed to the highest quality standard and within the expected timeframe whilst adhering to all health, safety and environmental regulations and policies.

**Responsibilities**
- The Delivery Support Supervisor is to provide guidance, instruction, direction, and leadership to the Delivery Support team.
- Provide excellent leadership skills to maintain system and functional support to ensure smooth running of LCS warehouse operations (including 3PL) in UK, South Africa, UAE, and Turkey supporting both PMA contractual and transactional customers along with field services.
- Review processes and share experience of best practices to ensure that procedures are conducted in a timely manner in line with customers’ needs and expectations.
- Spearhead projects and resolve complex logístical problems when they arise.
- Maintain compliance to logistics import / export regulations across EMEA, ensuring relevant in-country customs procedures are followed correctly.
- Monitor and ensure that the relevant KPI’s (backlog, output, and on time delivery) goals are met and reported monthly to the management team.
- Escalate to the management team any significant delays or other potential problems likely to adversely impact the customer or department KPIs.
- To be the escalation route for issues and problems encountered during the logistics process including liaising with our transportation partners.
- To enable the development of the team to ensure they have the skills and knowledge to fulfil their role and assist with their career development. Coaching and mentoring staff and new starters with knowledge and skills to reach targets.
- To ensure staff comply to the ISO 9001 Quality Management System, ISO 14001 Environmental Management System, OHSAS 18001 Occupational Health and Safety Management System and the Rockwell Automation Quality, Environmental, Health, Safety, Security and Product Safety manual.
- To ensure good housekeeping standards are always applied and maintained.

In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by the manager from time to time in relation to the job holder’s skills and abilities.


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