**Outreach Adviser - Finchley Foodbank**

**Reports to**:Advice Services Manager

**Direct Reports: N/A**

**Key role purpose**:

- The aim of the project is to reduce dependency on the Foodbank by maximising income and helping clients to seek debt/budgeting advice.
- By providing initial assessment and generalist advice to the Foodbank users.

**Normal place of work**:
Main Location - Finchley Foodbank and Barnet NW4

**Contract length**:
Permanent - Tuesday, Thursday and further day of choice with exception of one Saturday per month

**Hours**:
21.6 hours per week

**Salary**:£19,292.00 per annum (£32,120.00 FTE per annum)

**Previous applicants for the role need not apply**

**Benefits**:

- Dedicated resources to focus on wellbeing including Employee Assistance Programme services and access to free counselling & Mental Health First Aiders
- 25 days Holidays plus Bank Holidays and additional days over Christmas break
- Employer pension contribution
- Access to development opportunities to enhance your skills
- A supportive and collaborative work environment that values creativity and personal growth

**Advice**
- Provide a full range of initial assessment and advice to Finchley Foodbank clients, which includes in-person and telephone advice
- Agree action plans with clients to ensure clarity over next steps
- Keep up to date, accurate and detailed case records
- Complete statistical information records fully compliant with organisational requirements
- Provide regular outreach sessions

**Marketing and relationship building**
- Build relationships with Finchley Foodbank volunteers and management and work closely with them to best support their clients

**Social Policy**
- Assist with social policy work by being aware of current social policy issues and spotting new ones, discussing these with affected clients, and completing internal forms with requisite information.

**Professional development**
- Keep up to date with legislation, case law, policies and procedures relating to money advice and welfare benefits advice and undertake appropriate training
- Attend relevant internal and external meetings as agreed with the line manager
- Prepare for and attend supervision sessions
- Assist in initiatives to improve Citizens Advice Barnet services

**Administration**
- Use internal Citizens Advice systems for all case recording
- Use IT packages to produce letters and reports, as required by own casework and monitoring requirements.

**Other**
- The post holder must have due regard in the planning and execution of their duties at all times to the Citizens Advice Equal Opportunities Policy. They will also be expected to maintain positive relations with external agencies and confidentiality in relation to all aspects of the business.
- Demonstrating an understanding of CAB (Citizens Advice Barnet) Health and Safety, and Safeguarding Policies
- The post will involve travel to the foodbank and possible other locations within the London Borough of Barnet.
- To promote the aims, principles, policies, interests and wellbeing of Citizens Advice Barnet and to protect the integrity and reputation and the confidentiality of the service.

As with all roles at CAB, to be carried out in a way commensurate with our organisational values - Committed, Together, Supportive, Respectful

In addition to the role & responsibilities outlined in this Job Description, to undertake such duties as may be identified and which are generally compatible with the post.

**To be successful in this role, you'll need;**

**Essential**
- Relevant knowledge and recent experience of generalist advice work especially in areas of of benefits, housing, employment, consumer, immigration, and family advice issues
- Ability to work under pressure, maintain quality standards and communicate effectively and sensitively with clients and people from diverse backgrounds
- Ability to manage a caseload and prioritise work in the face of competing demands and to meet targets set by the line manager and funders
- Ability to work independently with remote supervision and as part of a team
- An excellent working knowledge of IT, with the ability to write accurate case records, draft letters, reports and statements and record stats electronically
- Ability to travel to the foodbank and other locations
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies

**Desirable**
- Experience of working at Citizens Advice or similar organisations that work to Advice Quality Standards (AQS) and possess an understanding of the importance of procedures and supervision.

**Job Type**: Part-time

Pay: £19,292.00 per year

Expected hours: 21.6 per week

**Benefits**:

- Company pension
- Health & wellbeing programme

Schedule:

- Day shift
- Weekend availability

Work Location: In person

Application deadline: 16/05/2024