Current jobs related to IT Support Engineer - Postwick - Pure Resourcing Solutions

We are working with a fantastic client on the outskirts of Norwich, a business that is commited to the long term, providing fantastic careers to their employees. They are looking for IT Support Engineer with a can-do attitude that have good time management,prioritisation & organisational skills.
**Role Responsibilities**:

- Responding to all calls from customers and ensuring these are answered, fixed or logged within agreed service levels.
- Providing regular updates of status on service availability and open incidents.
- Providing 1st and 2nd line support throughout the full lifecycle of all incidents and requests. Escalating when appropriate and ensuring the customer is kept up to date with progress.
- Build and installing computer hardware, software and peripherals in accordance with agreed service levels.
- Monitoring IT services.
- Managing New Starters and Leaver requests.
- Responding in a timely manner to service issues and requests
- Providing technical support across the company (this may be in person or over the phone)
- Liaise and work closely with the IT department to ensure quality and delivery of service.
- Partake in continual personal and professional development to stay up to date with technology.

**Rewards**:

- Market competitive salaries.
- Company pension scheme to help you plan for your future.
- Life assurance.
- A subscription to our company benefits and discount scheme.

Hybrid working available after the completion of training.