Msk Administrator

2 months ago


Bristol, United Kingdom Sirona Care & Health CIC Full time

Assist in coordinating waiting lists, ensuring clinicians prioritise patient care and that these patients are subsequently seen within the waiting list times, ensuring that Referral to Treatment time is met. Responsible for managing cancellations and ensuring clinical capacity is met, especially during late cancellations. To be aware of and familiar with clinical terminology To convey the Departments policies to patients, relatives, carers and health care professionals whilst being empathetic and caring, understanding that each contact is unique. Act in a professional manner as the 1st contact that patients will have with the service.

Answer the telephone within a timely manner and act in a professional manner on all occasions. Understand the need for and importance of de-escalating difficult situations when appropriate, in person or on the phone. Confirming and following up that patients will be attending their appointments and to convey the Organisations Access Policy at the time of booking to minimise DNA using a common-sense approach. Booking interpreters to assist patients at face-to-face appointments and remote appointments.

Ensure records are kept for cross referencing purposes. Responsible for discharging patients in accordance with Access policy. Provide confidential secretarial and administrative support to the MSK service. Work on own initiative where appropriate and work alongside other teams to improve service delivery and patient experience.



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