Retail Support Coordinator

6 months ago

Manchester, United Kingdom Regatta Full time

Are you an **adaptable and proactive worker?**

Looking for a role where you **provide support to the retail estate?**

Do you have **at least 2 years administrative experience?**

If so, we have an opportunity for a **Retail Support Coordinator** to join our **Retail Support team**

The **Impact** you will have in this role is:

- Support employees on any queries, ensuring all are answered and/or rectified as smoothly and as quickly as possible.
- All departments such as People Support, H&S, the warehouse etc are liaised with on behalf of retail employees when required.
- Helpdesk tickets raised, and progress monitored through to resolution for system access and any technical issues.
- Administrative assistance provided for the Retail estate.
- Setting up new partner accounts and stores in Dynamics 365, AS400 and Cigid Y2 systems.
- Liaising with IT for integration and system updates and keeping everyone up to date with opening dates etc.
- Ensure all necessary paperwork is submitted and approved by all parties.
- Act as the liaison between all external and internal suppliers to ensure the processes run smoothly.
- Manned store packs including H&S folder, QR code for staff login and general sheets are sent ready for store opening.
- Point of sale orders raised and tracked to ensure delivery is made when items are required in store, including ordering items from external suppliers.
- Maintain and update all store records.
- Build and maintain successful interdepartmental relationships across all companies and brands, both internal and external.
- All relevant communications are cascaded to all Retail employees.
- Point of sale orders raised same day as requested.
- Point of sale stock levels checked regularly, and details sent to the relevant Marketing departments.
- Liaise with Marketing departments for new season point of sale and any changes to stock, ensuring order form is updated and distributed to the team.
- Transfers are arranged with couriers and tracked daily, liaising directly with couriers if any issues arise, keeping all relevant people informed.
- Pimberly - store locator updated and maintained.
- Bates Stationery - liaise with contact to add or remove accounts and stores when required. Checking and authorising all orders over £25 raised by the field-based team.
- Ensure stock levels of stationery kept in head office are regularly checked and are ordered when required.
- Administrative Duties - all sheets updated and maintained and distributed when necessary.
- Updating and sending our annual sales diary to printers to obtain quotes and arranging delivery to manned stores once produced.
- A full job description outlining all deliverables and requirements for the above can be found attached to the advert on our careers page. _

**Retail Support Coordinator**
- Be highly thought of, have humility and be self-aware. Recognise your weaknesses and other peoples’ strengths and always be direct, open and fair.
- Be part of a bigger team and always try to see the bigger picture and put yourself in your colleagues’ shoes.
- Recognise opportunities and problems early and own them. See things through to the end, deliver on promises and spend money wisely.
- Embed a supportive positive approach with the retail support team, treating store teams as their customers.
- Continual improvement and growth within the company through talent development processes.
- Trusting culture encouraging flexible and modern ways of working.
- Efficient management of performance issues across the company.
- Be highly organised and enthusiastic with excellent attention to detail.
- Be adaptable, proactive and reactive.
- See the bigger picture.
- Self-motivated and ability to work on own initiative and without supervision, seeing tasks through to completion.
- Have excellent interpersonal and communication skills both written and verbal.
- Have the ability to work under pressure and manage multiple projects and tasks.
- Hybrid Working (working 3 days per week in the office and 2 days per week from home)
- Discretionary profit share bonus
- Pension
- Staff discounts across all brands
- Access to company benefits website
- 24 days annual leave + 8 bank holidays
- An extra day of annual leave for every 3 years' service up to an additional 3 days
- Enhanced Maternity & Paternity scheme after 2 years' service
- Birthday hours
- Company walks
- State of the art Head Office
- A paid day off for volunteering
- Free secure on-site parking
- Subsidised canteen with Starbucks coffee
- Cycle to work scheme
- Discounted gym membership (various)
- Shower facilities including hairdryers and straighteners

The Regatta Group supplies quality outdoor clothing and accessories through our 3 great brands - **Regatta, Craghoppers and Dare2b** - whether exploring the Amazon rainforest, walking your dog in the local park or cycling the Tour de France, we have what you need.

It’s a friendly, supportive family business - a place where bakers,

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